Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Team Lead, you will be an integral part of an exceptional team, collectively working to:

• Providing mentorship, guidance and development to the team
• Leading a team through an exciting transition to build aspects such as problem solving, critical thinking, analytical and technical capabilities
• Establishing team goals and working with direct reports on strategies for results development
• Delivering projects involving quantitative analysis, industry research, and strategy development
• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
• Leading a team to ensure achieving excellent performance

We are looking for someone with:

• 1+ years in a people management role within an operational environment.
• Fluent in spoken and written English
• Ability to manage high paced projects, strong analytical, organizational and project management skills.
• Technical Proficiency: Proficiency in MS Office Suite/Google Suite.
• Attributes: Patience, a positive attitude, and strong leadership skills.

If you are passionate about team management and looking to make a significant impact, we would love to hear from you!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.