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Logo Telus International

Digital Trust and Safety Team Lead With English

Basic Information

Ref Number

Req_00143406

Last day to apply

٣٠-نوفمبر-٢٠٢٤

Primary Location

BG - Sofia - TELUS Tower

Additional Locations

BG - Sofia - Infinity Tower

Country

Bulgaria

Description and Requirements

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Team Lead, you will be an integral part of an exceptional team, collectively working to:

  • Providing mentorship, guidance and development to the team
  • Leading a team through an exciting transition to build aspects such as problem solving, critical thinking, analytical and technical capabilities
  • Establishing team goals and working with direct reports on strategies for results development
  • Delivering projects involving quantitative analysis, industry research, and strategy development
  • Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
  • Leading a team to ensure achieving excellent performance

We are looking for someone with:

  • 1+ years in a people management role within an operational environment.
  • Fluent in spoken and written English
  • Ability to manage high paced projects, strong analytical, organizational and project management skills.
  • Technical Proficiency: Proficiency in MS Office Suite/Google Suite.
  • Attributes: Patience, a positive attitude, and strong leadership skills.

If you are passionate about team management and looking to make a significant impact, we would love to hear from you!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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