Osnovne informacije

Referentni broj

Req_00165839

Zadnji dan za prijavu

30-Sep-2025

Primarna lokacija

IN - Gurugram - DLF TechPark

Zemlja

Indija

Vrsta posla

Business Process Outsourcing

Stil rada

On Site

Salary range

3.2 LPA - 3.43 LPA

Opis i zahtjevi

Walk in Date - 26th - 30th August, 2025

Walk-in Time - 12:00 PM - 5 PM IST

Walk-in Venue - TELUS DIGITAL, Tower-6, UG Floor, Candor Techspace, Sector 135, Noida, Uttar Pradesh, 201304


Job Summary
We are hiring for Customer Service International Voice Process focused on the US Healthcare domain. You will be responsible for resolving customer queries via calls, assisting with claims, benefits, authorizations, and billing inquiries, while ensuring compliance with US healthcare regulations and delivering an exceptional experience.

Role & responsibilities
  • Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
  • Assist US-based members and providers with accurate and timely information.
  • Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
  • Accurately document customer interactions and transactions in the system.
  • Ensure HIPAA compliance and protect patient privacy at all times.
  • Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
  • Collaborate with internal teams for escalation resolution and process improvement.
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient

Preferred candidate profile
  • Freshers graduated in 2022,23,24 & 25 are eligible for the role.
  • Minimum 6 months to 3 years of experience in international voice process.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to remain patient and empathetic.
  • Comfortable working night shifts and rotational offs.
  • Basic computer literacy and typing skills.
  • Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations).
  • Knowledge of HIPAA regulations.
  • Graduate in any stream (preferably Life Sciences, Healthcare, or related fields).
  • Undergraduates with relevant BPO experience are eligible to apply
  • Knowledge of billing practices and procedures preferred
  • Proficiency with word processing and spreadsheet software and required
Perks & Benefits
  • Paid training and continuous development
  • Cab Facility (Pick Up & Drop) or Transport Allowance
  • Medical Insurance
  • Life Insurance

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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