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Program Manager

Basic Information

Ref Number

Req_00158079

Last day to apply

12-May-2025

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas South

Country

El Salvador

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

  • PMO Management:

    • Develop and maintain the Ai4us PMO operating model, including processes, templates, and reporting mechanisms

    • Collaborate with the Ops team and regions to track and report on progress against key milestones and OKRs

    • Identify and manage risks and dependencies across Ai4us initiatives

  • Groundswell Support:

    • Collaborate with the Groundswell Managers to implement engagement programs (e.g., Ai4us Exchange, GCC AI Awards)

    • Assist in onboarding and enabling Site Leaders, Managers, and role-based community leaders to champion AI adoption

    • Develop and curate content for Groundswell toolkits (e.g., Event-in-a-box, Microlearnings)

  • Accelerator Support:

    • Work with the Accelerator Manager to onboard and support initiative squads

    • Assist in defining initiative scope and developing business requirements documents (BRDs)

    • Track and report on the progress of AI Accelerator initiatives

  • Communications and Reporting:

    • Develop presentations and reports to GCC executives on Ai4us initiatives

    • Create and maintain adoption dashboards to track progress and identify areas for improvement

    • Develop mechanisms to share GCC's AI success stories with Product and customers  


Qualifications:

  • 5+ years of experience in program management, preferably in a technology-driven environment. Prior experience with Google Cloud is highly desirable.

  • Proven track record of successfully managing complex projects and programs

  • Strong understanding of PMO frameworks and best practices

  • Excellent communication, interpersonal, and presentation skills

  • Experience with AI and machine learning technologies is a plus

Additional Job Description

You will oversee PMO processes, support AI adoption programs, and report on AI initiatives, using your program management expertise.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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