Basic Information
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Job Type
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Description and Requirements
Key responsibilities:
Provide English reinforcement to the participants, evaluate the participant’s performance in order to determine improvement, create action plans for different areas or topics that require reinforcement, coordinate all the logistics involved in delivering effective training (Training space reserved, audio visual equipment, effective communication to the participants and stakeholders etc).
Requirements:
Schedule flexibility - Required
Availability to work on-site - Required
Core competencies:
Focusing on customers: Identifying needs, developing relationships, developing solutions
Giving Support: understanding people, team working, valuing individuals
Managing self-development:learning from experience, making room for the “New”, being self-aware
Embracing technology: using technology, identifying new users
Leadership competencies:
Providing leadership: Making decisions, directing people, empowering individuals
Building effective teams: Forming teams, Creating shared purpose, Identifying talent needs
Managing stakeholders: Understanding stakeholders, Maintaining relationships, Achieving beneficial outcomes
Leading change: Identifying change needs, Driving change, Addressing concerns
Functional competencies:
Native or near native English Speakers - CEFR C1 or above - Required
Oral and written comprehension.
Appropriate use of language.
Effective verbal and written communications skills
Google Apps for work (G Suite) - Excel and Google Sheets knowledge - Desirable
Excel and Google Sheets knowledge - Desirable
Qualifications:
BA/BS degree preferably in Educational Sciences, Communications, Business Administrations or related - Desirable
Experience as Teacher or Trainer - Desirable
Experience in Customer Service - Required
Additional Job Description
Learning & Development- General Learning Specialist is responsible for delivering training to improve the English level for TELUS Digital Central America's Team Members. This is achieved through Language Academy at TELUS for our new hires that don’t fulfill the English skills required to be hired by our accounts. Also support our TELUS Digital team members to improve their language skills. They are also responsible for delivering training completely in English and focusing on improving accent, grammar, communication training and customer service skills. Learning & Development- General Learning Specialists must be able to deliver results within specific time frames to stay in line with the department targets.
EEO Statement
