Basic Information
Ref Number
Req_00158125
Primary Location
SV - Santa Tecla - Plaza Merliot
Country
El Salvador
Description and Requirements
We are seeking a detail-oriented Fraud Review Representative to analyze and investigate potential fraud alerts within our financial transaction system.
Key responsibilities: Review and analyze alerts triggered by internal fraud prevention systems Assess customer details, transactions, and patterns to identify potential fraudulent activity Make independent decisions on alert classifications: False positive determinations Customer Agreement violations Cases requiring further investigation Confirmed fraud cases Communicate with customers to obtain additional documentation Write detailed investigation narratives Conduct thorough investigations by gathering and analyzing information. Execute account deactivations and file Suspicious Activity Reports (SARs) Review various types of fraud including scams, unauthorized transactions, and compromised accounts Label suspicious payments and escalate cases as needed
Key responsibilities: Review and analyze alerts triggered by internal fraud prevention systems Assess customer details, transactions, and patterns to identify potential fraudulent activity Make independent decisions on alert classifications: False positive determinations Customer Agreement violations Cases requiring further investigation Confirmed fraud cases Communicate with customers to obtain additional documentation Write detailed investigation narratives Conduct thorough investigations by gathering and analyzing information. Execute account deactivations and file Suspicious Activity Reports (SARs) Review various types of fraud including scams, unauthorized transactions, and compromised accounts Label suspicious payments and escalate cases as needed
Requirements:
-Schedule flexibility.
Core Competencies: Managing self development Embracing technology Focusing on customers Giving support Functional competencies
-Strong oral/ written communication skills depending on channel supported Strong knowledge of the product/ services being supported Ability to manage multiple priorities and time effectively
-Ability to handle stressful situations calmly and professionally Knowledge of transaction monitoring systems is a plus Understanding of various fraud typologies is a plus
Qualifications: BA/BS degree preferred,
Desirable English - B1/B2:
-Oral and written comprehension
- Appropriate use of language
-Experience with financial fraud detection and prevention Desirable
-Experience with customer due diligence processes - Desirable
Additional Job Description
We are seeking a detail-oriented Fraud Review Representative to analyze and investigate potential fraud alerts within our financial transaction system.
Key responsibilities: Review and analyze alerts triggered by internal fraud prevention systems Assess customer details, transactions, and patterns to identify potential fraudulent activity Make independent decisions on alert classifications: False positive determinations Customer Agreement violations Cases requiring further investigation Confirmed fraud cases Communicate with customers to obtain additional documentation Write detailed investigation narratives Conduct thorough investigations by gathering and analyzing information. Execute account deactivations and file Suspicious Activity Reports (SARs) Review various types of fraud including scams, unauthorized transactions, and compromised accounts Label suspicious payments and escalate cases as needed
Key responsibilities: Review and analyze alerts triggered by internal fraud prevention systems Assess customer details, transactions, and patterns to identify potential fraudulent activity Make independent decisions on alert classifications: False positive determinations Customer Agreement violations Cases requiring further investigation Confirmed fraud cases Communicate with customers to obtain additional documentation Write detailed investigation narratives Conduct thorough investigations by gathering and analyzing information. Execute account deactivations and file Suspicious Activity Reports (SARs) Review various types of fraud including scams, unauthorized transactions, and compromised accounts Label suspicious payments and escalate cases as needed
| Language Reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
