Basic Information
Ref Number
Primary Location
Country
Description and Requirements
Key Responsibilities
Act as the go-to resource for customers, delivering clear and compassionate answers to health plan questions over the phone.
Guide clients through benefits enrollment, claims processing, and provider options with patience and precision.
Coordinate with team members to streamline responses and tackle tricky cases effectively.
Build rapport with callers by listening actively and addressing their unique healthcare priorities.
Keep an eye on call trends to spot ways to boost customer confidence and plan satisfaction.
Gather insights from customer conversations to suggest enhancements to health benefit support.
Step in to handle urgent or detailed inquiries when call volumes shift, ensuring no one’s left waiting.
Requirements
Work Modality: Must be flexible to work on-site
Education: Minimum High School Diploma or equivalent certification required.
Language: English B2 Spoken & Written (CEFR).
Background Check: Must pass a local and international criminal record check (BGC).
Employment Verification: Required.
Legal Documentation:
Boleto de Ornato
NIT
DPI
Join our team and be part of a dynamic environment where you can develop your healthcare expertise and provide exceptional support to clients!
Additional Job Description
At TELUS Digital, we’re proud to partner with a leading provider of health benefit solutions, simplifying access to care for small businesses and their employees worldwide. As a Health Provider, you’ll be the voice of this innovative network, assisting customers with their health plan inquiries via phone. If you’re passionate about healthcare and helping people navigate their benefits, join us today!
EEO Statement
