As a Wellbeing Vendor Relations Lead you manage the relationship between our organization and outsources wellbeing service providers within a specific country for an assigned customer. You ensure effective implementation and ongoing success of our wellbeing programs, particularly those supporting team members exposed to challenging content. You act as a liaison between vendors, internal stakeholders, and the global Wellbeing team to maintain high-quality wellbeing support across operations for an assigned customer. 

Specific Responsibilities May Include:

• Serve as the primary point of contact for assigned wellbeing service vendors within the specified country

• Coordinate implementation of outsourced wellbeing programs, ensuring alignment with organizational priorities and local needs

• Deploy management campaigns and initiatives to increase utilization of services and promote a positive culture

• Ensure local safeguarding and governance according to company standards

• Monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs)

• Facilitate regular communication between vendors and internal stakeholders to address concerns, share feedback, and drive continuous improvement

• Ensure proper coverage of wellbeing support across different shifts through effective coordination with vendors

• Analyze and report wellbeing performance on weekly, monthly and quarterly basis to the client during the respective business reviews

• Support internal hiring process during team fit interviews

Required Experience, Skills & Competencies:

• 3+ years of experience in vendor management, program coordination or related roles, preferably in a wellbeing or healthcare context

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field preferred

• Strong vendor relationship management skills with the ability to influence and negotiate

• Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders

• Solid understanding of workplace wellbeing concepts, particularly in mental health support for adults

• General knowledge of local regulations and cultural considerations that may impact wellbeing programs in the assigned country

• Analytical skills for performance monitoring and data-driven decision making

• Ability to work independently while also collaborating as part of a global team

• Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgement based on the analysis of multiple sources of information

• Giving support, focusing on customers, embracing technology, managing self-development

Preferred Experience, Skills & Competencies:

• Knowledge of call center operations

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.