Basic Information
Ref Number
Req_00168577
Last day to apply
19-Sep-2025
Primary Location
GT - Guatemala - Pradera West
Country
Guatemala
Work Style
Hybrid
Description and Requirements
What Is This Role About?
As a Technical Support Analyst, you'll apply critical thinking and problem-solving skills to manage complex end-user support cases. With an expert-level understanding of Monday.com, you'll navigate intricate workflows, integrations, automations, APIs, and more. Collaboration with internal teams ensures seamless communication and high-quality resolutions.
Main Responsibilities:
- Conduct in-depth troubleshooting and resolve complex client inquiries through our main support channels.
- Investigate root causes of issues, isolating problems and referencing technical documentation.
- Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
- Develop regular reports to gauge platform health and quality.
- Other related tasks as assigned, with schedule flexibility being mandatory.
Qualifications:
- Leadership qualities with a positive attitude, empathy, and high energy.
- Ability to take initiative, adapt, and multitask effectively.
- Excellent interpersonal skills, commitment to customer experiences, and the drive to resolve issues.
- Creativity, innovation, proactive ownership, and accountability.
- Efficient decision-making, problem-solving skills, and management abilities.
- Technical experience with CSS, JavaScript, HTML, API -REST, JSON, SQL, and SaaS.
- Experience with inspecting and diagnosing web and mobile applications (iOS & Android).
- Proficiency in English (B2 level), G Suite, and experience with quality processes.
- Preferred qualifications include a Bachelor’s degree in Systems Engineering, or equivalent, graduation from Basecamp, and 2+ years of technical support experience, preferably in B2B and SaaS products.
| Language Reference |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
