Role Description

As a Strategy Enablement Manager - Senior, you serve as a key driver of enterprise strategy—translating vision into action across the end-to-end customer experience.

In this role, you lead the definition and execution of strategic initiatives that deliver measurable business outcomes and an improved team member experience. You manage complex, high-impact projects by shaping executive-ready narratives, surfacing performance insights, and aligning cross-functional efforts. A critical liaison between senior leadership and frontline teams, you develop and track key performance indicators, provide analytical insights to guide decision-making, and ensure initiatives are aligned to broader organizational priorities. You play an essential role in managing executive stakeholder relationships and shaping the strategic story shared across all levels of the organization and with the Board of Directors.

Key responsibilities:

• Leverage business expertise to further craft our short-and long-term strategy, working collaboratively across our leaders and stakeholders to develop, refine, enhance, and implement
• Lead governance (interlock with key stakeholders and effectively chair/ manage priority meetings and share outcomes to keep the leadership team and stakeholders accountable)
• Gather, compile and explore complex and multi-dimensional data to drive executive discussion and strategic decision-making
• Structured approach to effectively manage and communicate project inputs, objectives, and results across project members, sponsors, and stakeholders.
• Ability to drive large complex programs forward with cross-functional stakeholders ranging from individual contributors to the executive teams.
• Craft and present high-quality presentations that effectively communicate our strategies and initiatives to senior leaders.
• Lead projects independently and are comfortable holding cross-functional partners accountable for results.

Core competencies:

• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Functional competencies:

• English B2 or above - Required
  • Oral and written comprehension.
  • Appropriate use of language.
• Strong understanding of the digital BPO landscape and industry best practices
• Proficient in strategic planning tools and methodologies
• Expert senior stakeholder management and negotiation skills
• Expert strategic thinking and analytical skills
• Strong financial acumen
• Ability to manage multiple priorities in a fast-paced and ambiguous environment
• Expert knowledge of project management principles, methodologies, best practices and tools
• Ability to lead others to solve complex problems; use sophisticated analytical thought to exercise judgment and identify innovative solutions

Qualifications:

• 5+ years of experience in strategic planning, leading complex, cross functional projects or related field, preferably supporting senior leaders
• Bachelor’s degree in Business, Finance, or related field; MBA or equivalent advanced degree is desirable
• Proficient oral and written English