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TELUS Digital

Sr. Software Test Engineer - Trilingual (French)

Basic Information

Ref Number

Req_00160946

Primary Location

MX - Home Office

Country

Mexico

Work Style

Remote

Description and Requirements

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

About the Role

TELUS Digital is hiring a Software Test Engineer to join our growing team. We work in a dynamic and fulfilling atmosphere and help our clients build robust applications. This position focuses on joining a team of expert engineers and architects to test and ensure the quality of conversational AI applications, such as chatbots and voice bots. 

Responsibilities

  • 5+ years of experience as a test engineer or software engineer with emphasis on test and QA

  • Confidently deliver high-quality test strategies and implementation, applying critical thinking to products, requirements, and processes.

  • Definite test strategies according to each client and business needs.

  • Create and write test plans, defining how tests will be structured and communicated.

  • Coordinate with Conversational Architects to ensure comprehensive coverage of user scenarios in the test plan.

  • Apply various types of testing methodologies and work collaboratively on implementation

  • Help mentor and coach a project team towards shared goals and outcomes

  • Navigate difficult conversations by providing constructive feedback to teams and clients

  • You’ll identify obstacles to ensure quality, improve our user experience, and build tests

  • Self-aware of limitations, yet curious to learn new solutions while being receptive to constructive feedback from teammates

  • You’ll guide your team to understand and work through changing priorities by bringing positive energy 

  • Communicate and simplify complex problems in order to foster understanding across multidisciplinary teams 

  • Apply your knowledge and findings at an organizational scale

Requirements 

  • Experience with testing methodologies and implementation

  • Relevant communication of testing approach and decisions to clients and teammates

  • Experience with regression testing in both production and non-production environments

  • Experience in architecting robust automated testing suites across different platforms

  • Experience using Cypress.io, TestCafe, and/or Selenium.

  • Advocate of SDLC processes

  • Embody a growth mindset and are committed to continuously learning new technologies and honing your craft

  • Experience recommending test solutions for a particular platform's problem

  • Inspire others to write code that is durable, secure, scalable, and always up and running

  • Have experience sharing knowledge with teammates through mentorship, code reviews, and pair programming sessions

  • Have strong debugging and troubleshooting skills

  • Required speaking and writing skills in both English and French B1 or above

Preferred Qualifications

  • Experience testing conversational applications such as chatbots and voice bots

  • Familiarity with the automation of test cases through DFCX and Cyara

  • Experience testing GenAI-powered chatbot applications

  • Experience with CI/CD (e.g. Jenkins, CircleCI, Fastlane) and experience setting up deployment pipelines

  • Some experience with load, performance, penetration, or security testing

  • Engagement in thought leadership (Blog articles, Git Gists, Stack Overflow answers)

 


Additional Job Description

TELUS Digital is hiring a Software Test Engineer to join our growing team. We work in a dynamic and fulfilling atmosphere and help our clients build robust applications

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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