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TELUS Digital

Senior Solutions Development Consultant

Basic Information

Ref Number

Req_00176898

Last day to apply

31-Jan-2026

Primary Location

GT - Guatemala - Torre Pradera

Additional Locations

SV - Antiguo Cuscatlan - Las Cascadas

Country

Guatemala

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Summary:


The Senior Solutions Development Consultant owns the end-to-end solution design and documentation for the Customer Experience Management (CXM), Trust & Safety (TnS), and/or Digital Experience (DX) portfolios. This role drives successful outcomes across all sales motions (new logos, growth, renewals, and change orders) by serving as the central point of coordination and accountability for solution integrity.


Key responsibilities

  • Provides expert consultation and definitive solution recommendations that directly address complex customer business challenges throughout the sales lifecycle.

  • Delivers timely coordination and integration of all necessary inputs from cross-functional teams to construct comprehensive, customer-aligned solutions.

  • Ensures precise documentation and final sign-off of all agreed-upon solution requirements, establishing the definitive blueprint for delivery.

  • Oversees the accurate translation of approved solution requirements into the formal contractual format, specifically the Statement of Work (SOW), ensuring fidelity between scope and legal agreement.

  • Actively drives continuous improvement initiatives focused on enhancing solution delivery efficiency, including efforts to increase automation and reduce time-to-delivery

  • Independent management and ownership of low, medium, and high complexity opportunities as the primary solution lead.

Core competencies

  • Focusing on customers, knowing my organization, managing self-development, giving support

Functional competencies

  • Advanced knowledge of customer experience and trust and safety business from a solution and commercial perspective

  • Advanced knowledge of solutions coordination and development

  • Demonstrated experience working in cross functional team and management of stakeholders, including executives/C-Suite

  • Advanced knowledge of project management principles

Qualifications

  • 7+ years of work experience, preferably in Solutions, Consulting in BPO environment

  • Bachelor's degree in Business Administration, Finance or related career preferable; or equivalent work experience

If you have questions or comments about this open position, write to:
tica_stepup_recruitment@telusinternational.com.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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