Basic Information
Ref Number
Req_00161485
Last day to apply
12-Jul-2025
Primary Location
PH - Manila - McKinley Exchange CC
Country
Philippines
Job Type
Digital Solutions
Work Style
Hybrid
Description and Requirements
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
EEO Statement
Responsibilities: Rate tasks regularly within the customer’s interface and gather feedback that could improve the rater’s experience and enhance the engineers output. Collaborate with cross-functional teams of Software Engineers, Template Specialists and Program Managers to ensure critical feedback is given timely and efficiently. Liaise with the rating community and gather their feedback on a regular basis. Become a master in Guidelines knowledge and rating concepts Create presentations to highlight your findings to all teams involved with related experiments. Participate in full cycle Template creation from inception to release by providing guidance based on your rating community knowledge. Create clear processes to harness relevant feedback from rater’s work. Participate in summarizing findings from usability testing sessions, identify design problems, detail the impact of issues identified and propose solutions on how to fix them. Be passionate about resolving user pain points through clear guidelines and relevant feedback. Participate in the implementation of new features to support an excellent user experience. Understand workflow metrics that will be used to determine if the task design was successful. Be fluent in policy nuances for each task type/workflow. Apply best AI enhancement practices based on your knowledge and industry evolution. Qualifications Requirements: Bachelor's degree or equivalent practical experience. Experience in a client-facing role, translating customer needs and project requirements. Experience in UX design and its principles is preferred but not essential. Experience in Rating/Labeling content online is preferred but not essential. Understanding of AI Models processes and improvement methods. Experience of HTML, CSS, JSON and JavaScript preferred but not essential.
