Basic Information
Ref Number
Req_00155237
Primary Location
SV - Santa Tecla - Plaza Merliot
Country
El Salvador
Description and Requirements
We are seeking a Mobile Solutions Specialist to assist customers with inquiries, troubleshooting, and support for mobile services, devices, and plans. This role involves providing expert guidance on mobile products, connectivity issues, and service plans while ensuring an exceptional customer experience. The ideal candidate has a strong technical aptitude, outstanding communication skills, and a customer-first approach.
Key Responsibilities:
Provide professional customer service support for mobile solutions, including plans, devices, network connectivity, and technical troubleshooting.
Assist customers with mobile device setup, account management, and service plan adjustments.
Troubleshoot and resolve mobile service issues such as network connectivity, device malfunctions, and account discrepancies.
Educate customers on mobile products, features, promotions, and best practices for usage.
Handle billing inquiries, payment concerns, and service upgrades efficiently.
Collaborate with internal technical support teams to resolve complex issues and escalate when necessary.
Maintain accurate records of customer interactions and service resolutions in the system.
Stay informed about industry trends, mobile technology advancements, and company services to provide up-to-date solutions.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, mobile solutions, or technical support is preferred.
Languages: Fluency in English is required.
Skills:
Strong understanding of mobile technology, networks, and troubleshooting techniques.
Excellent verbal and written communication skills.
Ability to simplify complex technical information for customers.
Proficiency in customer service software, CRM tools.
Problem-solving mindset with attention to detail.
Ability to work in a fast-paced, team-oriented environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities within the mobile solutions and customer service industry.
A supportive, inclusive, and technology-driven work environment.
Professional development programs and technical training.
If you have a passion for mobile technology and customer service, apply today and join our team!
Additional Job Description
We are seeking a Mobile Solutions Specialist to assist customers with inquiries, troubleshooting, and support for mobile services, devices, and plans. This role involves providing expert guidance on mobile products, connectivity issues, and service plans while ensuring an exceptional customer experience. The ideal candidate has a strong technical aptitude, outstanding communication skills, and a customer-first approach.
| Language Reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
