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TELUS Digital

Java Support Shift Lead

Basic Information

Ref Number

Req_00149751

Last day to apply

07-Mar-2025

Primary Location

IN - Noida 54 - NSEZ

Country

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • Must have 8+ years of experience.

  • Troubleshooting experience supporting applications hosted in AWS on EKS and EC2.

  • Advanced Java application troubleshooting including thread and heap analysis.

  • Understanding complex multi-application environments, which interact in a firewalled environment.

  • Splunk log analysis for application troubleshooting.

  • Must be able to develop adhoc queries on the fly to pinpoint application issues.

  • Needs to be able to articulate search parameters and commands.

  • Usage of prewritten queries and dashboards is not sufficient.

  • This is not Splunk administration like rolling out agents or administering Splunk.

  • Datadog, AppDynamics, or other APM tool – Usage of Datadog or AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance.  This would include investigation of business transactions, information points, and health rules to pinpoint application problems.

  • Java Application / Database interaction and troubleshooting – Comprehensive understanding of Application to Database interaction and troubleshooting.  

  • This would include Oracle and Mongo databases.  

  • Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations.

  • Automation – Experience creating and maintaining automated pipelines with tools like Gitlab and Jenkins.

  • Linux knowledge – Supporting applications running in a Linux environment.  

  • Shell scripting for automation of administration tasks.  

  • Understanding of OS setting for app performance optimization, administration of Microservices, troubleshooting logging/forwarding issues.

Additional Job Description

  • Excellent communication skills.

  • Able to convey information to leadership and technical audiences.

  • Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately.

  • Constantly striving to improve team response.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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