IT, Telephony Engineer - El Salvador & Guatemala

Position overview:

As a Telephony Engineer you design and plan telephony solutions.  You collaborate with other IT teams to integrate telephony systems to the overall IT infrastructure.  You conduct research on emerging telephony technologies and recommend improvements. 

Key responsibilities:

• Design and plan the company’s telephony infrastructure, monitoring and maintaining the health of telephony systems to ensure uninterrupted and high quality voice communication

• Perform in-depth analysis of telephony requirements and documents them for new customer launches and complex changes

• Collaborate with other technology teams to integrate telephony systems with other enterprise applications and systems, ensuring seamless communication across platforms

• Conduct capacity planning to anticipate and accommodate the organization’s growing telecommunications needs, ensuring scalability and performance optimization; define budget to support organic growth, new clients and integration of newly acquired companies

• Maintain accurate documentation of telephony configurations, procedures and troubleshooting steps

• Perform peer reviews and approval on Method of Procedures for changes to be implemented by Telephony Administrators, ensuring consistency with the architecture frameworks.

• Engage telephony vendors to negotiate contracts, manage service level agreements and stay informed about emerging telephony technologies

• Act as a third point of contact to provide technical expertise and support related to telephony infrastructure to other technology stack teams

Requirements & Core competencies:

• Schedule flexibility

• Availability to work on-site

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development

Functional competencies:

• In-depth knowledge of large scale, enterprise telecommunications technologies

• Expertise in infrastructure management oriented to voice networks, routing, switching stack, TCP/IP etc.

• Knowledge of call routing strategies and quality of service principles

• Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information 

• Strong troubleshooting expertise

• Strong stakeholder and vendor relationship management

Qualifications:

• 3+ years experience in IT Engineering, senior roles within telephony administration or equivalent

• Bachelor’s degree in Telecommunications, Computer Science, Information Technology or related fields

• Certifications in relevant telephony technologies are desirable

• B1/ B2 oral and written English

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.