Skip to content

TELUS Digital

Business Consultant

Basic Information

Ref Number

Req_00171695

Primary Location

CA - Home Office

Country

Canada

Job Type

Digital Solutions

Description and Requirements

About Job:


The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Business Consultant that can help us determine our best path of success as we migrate from one tool stack to another ensuring as minimal impact our operations as possible.

We are looking for an exceptional individual with business analysis skills, risk management skills, call center experience, and migration strategy experience.

You will be assisting our development to build and adapt our project plan to drive the migration. You will also be guiding business analysts when it comes to tools for gathering data from operations.


Responsibilities

  • Build and analyze process documentation
  • Build, analyze and manage a program risk register
  • Assist with building out a migration roadmap and strategy
  • Adapt strategy with changing requirements and priorities
  • Provide expert-level methodology guidance and direction to other project stakeholders

Risk Management

  • Working closely with Operations Team to minimize or eliminate business disruptions
  • Quantify risks utilizing data and being able to speak risks in terms of business value

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -