TR - İzmir - Organize Sanayi Bölgesi
Candidate Consent Form
Thank you for your interest in applying for a role at TELUS Digital (formerly TELUS International) or one of our group companies (collectively, “TELUS Digital,” “we,” “our,” or “us”). Before you submit your application, please read this notice (“Notice”), which explains why we need the information collected through your application process, how we collect, use, maintain, secure, and disclose your personal information. This Notice describes your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. This Notice applies to all candidates applying for a role at TELUS Digital (collectively, “candidate,” or “you”). If you have any questions or need to access this Notice in an alternative format due to having a disability, please contact ti_gic_ta@telusdigital.com.
What information do we ask you to provide?
The personal information we seek in the application form is used to help us assess your suitability for the roles for which you are applying and to manage the recruitment process. For purposes of this Notice, “personal information” means any information about you regardless of whether it is held in paper, electronic or any other format. The following provides examples of the categories of personal information we may collect and how we process such information.
- Identification Information Type of Information: Name, date of birth, applicant identification number, government-issued identification number (e.g., driver’s license number, state identification card, passport, national identification number, Native American tribal document, birth certificate, social security number, etc.), including information embedded in the machine readable zone, residency and work permit status, and other similar documents used to verify work eligibility. Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes, including general human resources administration and to comply with legal obligations, such as employment eligibility verification laws, identity authentication, and fraud prevention. - Contact Information Type of Information: Home address, telephone number(s), e-mail address(es), beneficiary and emergency contact details, and other similar contact information. Primary Purpose for Collection and Use of Information:We process this type of information for our legitimate business purposes, such as to review, assess, recruit, consider or otherwise manage applicants and candidates, and to make contact with you in relation to your application.
- Health Related Information Type of Information: Information about job-related medical conditions that impact your ability to perform your job with or without a reasonable accommodation, and health and sickness related information related to reasons for time away from work. Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including ascertaining your fitness to perform your job duties with or without a reasonable accommodation, managing absences from work, and complying with legal obligations related to health and safety. - Demographic Data Type of Information: Please note, under federal and some local laws, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies for civil rights enforcement purposes. Your submission of this information is voluntary. This includes date of birth and gender as well as more sensitive personal information including information relating to racial and ethnic origin, religious, political, or philosophical beliefs, and trade union membership. We may also ask you to voluntarily self-identify whether you belong to additional protected classes (disability status, sexual orientation, veteran status, etc.), to promote diversity, equity, and inclusion within the company. Primary Purposes for Collection and Use of Information: We process this type of information for a variety of reasons, and this will vary in the different jurisdictions in which we operate. In some jurisdictions, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies.We also process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including promoting diversity, equity, and inclusion within the company.
- Recruitment Type of Information: Educational and professional background information, such as academic and professional qualifications, education, CV/Resume, reference letters, interview notes, credit history and criminal records data (utilized for background check and vetting purposes where permissible and in accordance with applicable law). We process this type of information for our legitimate business purposes, including determining eligibility for hiring, verifying references and qualifications, and making business decisions about your recruitment or employment. We also process information for background check and vetting purposes to comply with any statutory or regulatory requirements. - Qualifications and Training Type of Information: We collect information from individuals concerning the training that they have received. Where applicable, we also collect information related to licensing, certifications, and language skills. Primary Purposes for Collection and Use of Information:We process this type of information for our legitimate business purposes, including ensuring we have appropriate staffing and recording qualifications of applicants, and in some cases complying with any statutory or regulatory requirements.
- Video, Voice, and Images Type of Information:Audio visual information, such as photographs, video images like closed-circuit television (“CCTV”) as part of a remote or on-site interview process. Primary Purposes for Collection and Use of Information:We process this type of information for our legitimate business purpose in identity authentication, verification, and fraud prevention purposes, including during the virtual recruitment process. - Facial Recognition Type of Information: We may collect biometric information about you through the use of a facial recognition tool in the context of your job interview conducted remotely. Primary Purposes for Collection and Use of Information: We process this type of information based on your explicit consent and in accordance with applicable privacy laws.
How We Collect Your Personal Information Most often, we collect personal information from you directly, including through the application and recruitment process. In some cases, we also collect personal information about you from third parties, such as employment agencies, former employers, and personal and professional references, or public sources. For example, to the extent permitted by law, we may collect information from public social media sources, such as your LinkedIn profile. We may also conduct lawful background screenings, to the extent permitted by law, through a third-party vendor for information about your past education, employment, credit and/or criminal history. Before we conduct a background check, you will be provided with a separate acknowledgement and authorization form. If you fail to provide certain personal information when requested, we may be prevented from complying with our legal obligations in relation to the recruitment process.
What happens to your application form and supporting data once you submit it?
The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system operated by a third party vendor, currently Avature. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal information of applicants considered potentially suitable, will be transferred to a secure assessment platform operated by SHL, (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to hiring team and successful applicants will be sent a job offer. The personal information of applicants who accept a job offer will be transferred to our secure, cloud-based Workday database. By submitting this form, you consent to receive email campaigns related to available positions and with your additional explicit consent, we might contact you via SMS. During the interview process, we also use a fraud prevention tool called the SAFE Tool. The SAFE Tool utilizes facial recognition technology to assist TELUS Digital in verifying that the applicant which submitted an application is the same individual that attends a virtual interview. Where the SAFE Tool identifies a potential fraudulent applicant, it will flag the issue for TELUS Digital’s Talent Acquisition Team, who will then manually confirm the SAFE Tool’s assessment. Applicant’s refusal to provide consent will not lead to exclusion from the application process. Instead, the applicant’s reference photo and video snapshot will be manually reviewed by TELUS Digital’s Talent Acquisition Team. How We Share Your Personal Information: In addition to the specific situations discussed elsewhere in this Notice, we share your personal information in the following situations, where permitted or required by applicable law: Affiliates. We share your information with our subsidiaries and affiliates in the course of our normal business operations. Business Transactions. We may share your information with a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution, or liquidation), in which case, personal information held by us about you will be among the assets transferred to the buyer or acquirer. Other Staff Members. Other individuals within the company may have access to your information, subject to applicable legal requirements. Depending upon the type of processing and its purposes, your personal information may be shared with staff members within the Human Resources, Finance or IT Department, staff members in charge of the security of our facilities, your future supervisor, and your future supervisor’s supervisor. Service Providers. We share your information with our contractors, vendors, and service providers that assist us with administering the recruitment process and/or provide services to us or on our behalf. For example, service providers may include, but are not limited to, administration providers, data storage or hosting providers, communication tools (e.g. WhatsApp) and recruitment agencies. Other Third Parties. We may share certain information with third parties who provide professional services (such as attorneys, auditors, accountants, and management consultants), professional bodies, and regulatory authorities in the normal course of business. Legal or Regulatory Requests and Investigations. We may disclose your information to third parties under the following circumstances (i) to comply with relevant laws or regulations, to respond to a court order, administrative or judicial process, such as a subpoena, warrant, discovery request, court order, or government audit; (ii) in response to lawful requests by public authorities (such as national security or law enforcement); and (iii) as necessary to establish, investigate exercise or defend against potential, threatened or actual litigation (such as adverse parties in litigation). We may also need to share your information with tax authorities, courts, regulators, the police, and other governmental authorities where we are required or permitted to do so by law. Protection of the Company or Others. We may share your information where necessary to protect the company, including to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies. Disclosures with Your Consent. We may ask to share your information with other unaffiliated third parties who are not described elsewhere in this Notice.
Transfer of Personal Information Outside Europe
Each of the servers on which your personal data is stored is located in Europe. However Talent Acquisition (“TA”) managers, team leaders, members of TELUS International’s sourcing, recruiting, hiring, HR and legal teams who participate in or supervise the recruitment process will have access to the servers and some of these personnel, are themselves based outside Europe. Therefore once you submit your application form, your personal information may be transferred outside the European Economic Area (“EEA”), even if you are applying for a European position. Further, your information will be made available to other companies in the TELUS International group with open positions for which you have applied. We not only seek your consent to this transfer, but we also have in place a Data Transfer Agreement, (based on so-called EU model clauses), between each of our European companies and their affiliates outside of the EEA. The Agreement provides for any data transferred outside the EEA to TELUS International’s non-EU affiliates to be processed in compliance with EU data protection rules.
Your Rights in Relation to Your Personal Information
Some jurisdictions give you a right to make the following choices regarding your personal information: Request access to and obtain a copy of the personal information we have about you, or confirmation that we have information about you, including information about how we process your personal information; Request correction (or rectification) of any inaccurate or incomplete personal information we have about you; Request erasure (or deletion) of your personal information, subject to certain limitations and exceptions; Restrict or object to the processing of your personal information under certain circumstances; and If applicable, request to receive access to your personal information in a portable, machine-readable format. Under certain circumstances you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information, including profiling, by us and we may be required to no longer process your personal information. This may include requesting human intervention in relation to an automated decision so that you can express your view and to contest the decision. If we rely on your consent to process your personal information, you may revoke your consent to such processing at any given time. Please note, not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request. This may occur because the law permits or requires us to do so. If you want to exercise any of the above rights, please contact us as indicated in the “Contact Information” section below. We do not discriminate against individuals that exercise state-conferred rights. Please note that in order to fulfil your request, we may need you to provide certain personal information to verify your identity. We may verify your identity in person, by phone call, or via email. Depending on your request, we will ask for information such as your name, your applicant ID, or the name of your direct supervisor. We may also ask you to provide a signed and declaration confirming your identity. In some cases, you may designate an authorized agent to submit a request on your behalf to access, correct, or delete your personal information. To do so, you must (1) provide that authorized agent written, signed, and notarized permission to submit such request, and (2) verify your own identity directly with us. If you are submitting a request on behalf of yourself or of another person, please contact us by:
Sending an email to: DPO.EU@telusdigitalcom Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f
In addition, you have the right to contact the data protection authority in your country if you consider that TELUS has infringed your privacy rights.
Security Measures
The various databases on which your data is stored have security features built into them and our vendors who supply the relevant software regularly test these and have data recovery systems in place in the unlikely event of a crash. Vendor personnel are not given access to your personal information. Only authorized personnel within the hiring, sourcing, recruiting, HR, or legal teams within the TELUS Digital group, (including TA managers and TA team leaders) can access the system. Their entry to the system is through individually-issued passwords and we have in place audit logs, encryption, intrusion detection software, anti-virus or malware protection and system integrity tools to further protect your data. Further information about the security features of our recruitment process can be obtained by emailing DPO.EU@telusdigital.com. While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Data Retention
The personal information of all candidates will remain in the original CRM, our assessment platforms and stored on our Workday databases as described above as long as TELUS Digital reasonably needs it to comply with our legal obligations. To the extent it is relevant to the candidate’s employment, the data will be stored and processed for the purposes of their future employment with TELUS Digital. The personal information of unsuccessful candidates will be deleted, unless required for TELUS Digital’ legitimate purposes (for example in the case of litigation with the candidate), or by law. Changes to this Notice We may update or change this Notice from time to time. You can see when this Notice was last updated by referring to the date at the end of this Notice. To the extent we make material changes, the Notice that was in place at the time you submitted personal information to us will generally govern that information. Contact Information If you have any questions about this Privacy Notice, would like additional information, or make a request to exercise any of your rights, please contact us by: Sending an email to: DPO.EU@telusdigital.com Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f If you are an applicant in the European Union and you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction. Additional Information for California Residents California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of this Notice: Categories of Personal Information Collected and Disclosed. California law requires organizations to disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). We do not use third party cookies or similar tracking technologies that collect data over time and across different websites for purposes of targeted advertising with our applicant. We do not “sell” or “share” personal information about applicants (as such terms are defined under California law). The following describes the categories of personal information we collect and to whom we disclose such information for business purposes. Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity, and with professional services organizations such as auditors and law firms. Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers. Disclosures for Business Purposes Affiliates or subsidiaries Business partners Internet service providers Operating systems and platforms Other Service Providers Other identifying information such as physical characteristics or description, date of birth and signature. Disclosures for Business Purposes Affiliates or subsidiaries Business partners Other Service Providers Health and safety information such as health conditions (if relevant to your application), job restrictions, workplace illness and injury information, and health insurance policy information. Disclosures for Business Purposes Affiliates or subsidiaries Other Service Providers Characteristics of protected classifications under California or federal law, such as age, race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status to the extent disclosed by the applicant. Disclosures for a Business Purposes Affiliates or subsidiaries Other Service Providers Sensory information, such as audio, electronic, visual, or similar information. This may include call monitoring and video surveillance and, in some cases, COVID-19 or other public health related temperature checks. Disclosures for a Business Purposes Affiliates or subsidiaries Other Service Providers Professional or employment-related information such as work history, academic and professional qualifications, educational records, references, interview notes, job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records. Disclosures for a Business Purposes Affiliates or subsidiaries Business partners Other Service Providers Inferences drawn from any of the information listed above, such as profile or summary about a applicant's preferences, characteristics, attitudes, intelligence, abilities, and aptitudes. Disclosures for a Business Purposes Affiliates or subsidiaries Business partners Other Service Providers California Sensitive Information Disclosure. Some of the personal information we collect as described above is considered “sensitive personal information” under California law. We collect the following categories of sensitive personal information (as defined under California law): Social security, driver’s license, state identification card, or passport number; Racial or ethnic origin, religious, or philosophical beliefs, or union membership; Biometric information for the purpose of uniquely identifying an individual; Information concerning health; and Information concerning sexual orientation. This information is collected in order to administer your relationship with us, including fulfilling any obligation that we have to determine eligibility for employment; conduct background checks (where permitted by applicable law); comply with applicable laws and regulations; manage and monitor access to TELUS Digital facilities, equipment, and systems; investigate and enforce compliance with and potential breaches of Digital’s internal policies and procedures; and exercise or defend the legal rights of TELUS Digital and its employees and affiliates, customers, contractors, and agents. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.
Consent
If having read this notice you consent to our processing your personal data in the manner set out above, please click on the accept button below. Even having done so, you may withdraw your consent at any time by contacting TI.Privacy.Office@Telusinternational.com. If you opt to do that, we will cease to process your application and the application including your personal data will be deleted from our databases.
