Telus Digital works with a global community of independent contractors located across the globe. This role is to set up a run certification program that rewards our most talented contractors. These programs will evaluate the strengths and experience  of our community and match tasks with skillsets.

RESPONSIBILITIES:

• The Project Lead will work within the  PMO Function and collaborate with cross-functional teams.
• Identify processes and procedures that can be converted into tasks to be completed by the community
• Setup robust processes to evaluate and measure tasks completed by the community
• Setup a governance model with functional teams on engaging with PMO for existing and new Tasks to be completed by the community.
• Responsible for managing the day to day support requirements across teams including Ticketing program support, guidelines analysis, program reviews, and others.
• Act as the primary point of contact for any independent contractor who successfully joins a certified program
• Prepare regular reports for management summarizing key performance metrics and insights
• Identify and advocate for continuous improvement opportunities that streamline workflows and enhance productivity
• Team management with experience of setting objectives and conducting performance reviews
• Performing other assigned duties.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree and/or equivalent work experience preferred
• Manager Sign form required
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines.
• Ability to manage multiple complex projects with competing deadlines.
• Knowledge of CRM systems, service desk tools, and project management software
• Excellent communication, interpersonal skills.
• Advanced Google Suite or Microsoft Office capabilities
• Experience working / collaborating with Global teams
• Experience planning and implementation of key initiatives
• Experience with Customer support, Ticketing service
• Experience managing competing priorities and navigating a fast-paced environment.
• Ability to lead, motivate, and develop a high-performing team
• Time management and strong organizational skills are essential
• Strong attention to detail, analytical skills and excellent communications
• Strong team player with the ability to collaborate across program functions
• Lean six sigma experience preferred.

• Lunch offers and yearly wellbeing benefits

• Discounts in sports and cultural activities

• Leisure-time accident insurance 

• Occupational health care

• Multicultural environment / diversity and inclusiveness

• Charity & Wellbeing activities

• Company events

• Employee referral bonuses & Recognition programs

*Only shortlisted candidates will be contacted/interviewed.

*Kindly attach an updated Copy of your CV in English.

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.