Walk in Date - 7th June, 2025

Walk-in Time - 10:00 AM- 4 PM IST

Walk-in Venue -YMCA Tourist Hotel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, Delhi 110001

Role & Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service

• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting

• Walks customers through common phone hardware and software configurations to maximize service functionality

• Provides solutions and resolution resources for customer repair problems

• Interfaces with customers over the phone providing status updates and ensuring service has been restored

• Escalates appropriate technical issues to upper-level technical support when needed

Preferred Candidate Profile

• 0-5 years of experience in International Technical Support (Voice)

• Excellent communication skills

• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues

• Should be comfortable working in 24*7 Working Environment

• Rotational shifts & Rotational week offs

• Exclusions: Undergraduate Freshers are not eligible/Graduate freshers with Non Technical education are not eligible.

Perks and Benefits

• Salary ranges from 3.2 LPA to 4.99 LPA.

• Medicare Facilities

• Free pick up and drop facility will be provided within 35 Kms range

• Medical Insurance

• Life Insurance

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