AI DS, Quality Administrator, TICA

Last day to apply: Friday, October 11th, at 11:59 pm

The team at TELUS Digital is seeking a Quality Administrator to support the quality function of a global work-at-home program. This is a remote role.
The successful candidate will coordinate the program's quality reporting as well as the communications between Quality Controllers and the global rater community.

Responsibilities:

• Provide day-to-day support via email to an online global community

• Responsible for the administration of daily processes and procedures within the team

• Conduct basic data analysis and prepare weekly reports, gathering information from various sources

• Support business process workflows within the team

• Assist with the design, implementation and delivery of specific training, through web-based eLearning materials, online video production, and webinars

Skills and Experience:

• Previous experience in an administrative or team support role

• Strong attention to detail with excellent interpersonal and communication skills

• Ability to work effectively in a team environment as well as on your own initiative

• Ability to adapt to a fast-paced work environment and work to tight deadlines and targets

• Fluency in English and strong email communication skills

• Fluency in additional languages to English is an advantage (especially French, German, Hindi, Indonesian, Italian, Telugu, Turkish, or Vietnamese)

• Experience working remotely with team members across different cultures and time zones is an advantage

Technical Skills and Expectations:

• High level of proficiency using Google Workspace, with a specific emphasis on Sheets

• Proficiency using MS Office - in particular Excel

• Experience and familiarity using the internet and email

• Experience with data analysis to support decision-making is an advantage

TELUS Digital Values:
 

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.