Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

As a Senior Platform Engineer, you will play a crucial role in designing, implementing, and maintaining our cloud-native infrastructure. You'll leverage your extensive experience with the different Cloud Providers, Kubernetes, CI/CD, and Infrastructure as Code to drive technical excellence and innovation. This role offers the opportunity to take on increased responsibilities and mentor team members.

Responsibilities:

• Platform Architecture and Development: 

• Design and implement scalable cloud-native architectures

• Lead the development and maintenance of Kubernetes infrastructure

• Architect, optimize, and maintain CI/CD pipelines using GitHub Actions

• Develop and maintain scalable Helm Chart templates

• Implement Infrastructure as Code (IaC) best practices using Terraform

• Drive container strategy and implementation

• Maintain and enhance comprehensive observability solutions, with hands-on experience

• Implement FinOps practices for optimizing cloud costs

• Process and Quality: 

• Establish and promote technical standards and best practices

• Conduct thorough code reviews and participate in architecture discussions

• Implement and monitor SLOs/SLIs for platform services

• Spearhead automation and optimization initiatives

• Ensure adherence to security and compliance requirements

• Participate in on-call rotation and provide incident management support for production environments

• Lead post-mortems and drive continuous improvement in incident response processes

• Collaborate with the security team to implement robust security practices

• Collaboration & Mentorship:

• Mentor other team member engineers and contribute to their technical growth.

• Collaborate with cross-functional teams to align technical solutions with business objectives.

• Lead technical discussions and present complex ideas to both technical and non-technical audiences.

• Proactively identify and propose solutions to technical challenges

• Drive agile practices and contribute to continuous improvement efforts

• Write comprehensive technical documentation to empower team members and ensure knowledge transfer.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience in DevOps and Platform engineering.
• Expert-level knowledge of Kubernetes administration and architecture, including configuring, managing, and maintaining clusters.

Extensive experience with:

• GitHub Actions and CI/CD pipeline design
• Helm Chart development and maintenance
• Terraform and Infrastructure as Code practices
• Container technologies and Docker
• Cloud platforms (AWS/GCP), including an understanding of cloud-native application architectures and deployment patterns
• Excellent problem-solving and decision-making abilities with outstanding communication skills
• Ability to troubleshoot and handle issues in production environments.
• Demonstrated ability to mentor and guide team members
• Experience in leading technical initiatives or small teams

Preferred Qualifications:

• Hold a Certified Kubernetes Administrator (CKA) certification.
• Experience with FluxCD or any other GitOps tool.
• Experience in configuring and maintaining Kong API Gateway.
• Experience in configuring and maintaining Istio service-mesh.
• Experience with observability platforms such as Datadog, Prometheus, Grafana, OpenTelemetry, and Logstash.
• Experience working with microservices in an event-driven architecture.
• Experience with Terragrunt
• Scripting and automation (Python, Bash, Go)
• Have worked or maintained a Hashicorp Vault
• Understanding of security best practices and compliance requirements
• Experience with multiple cloud providers
• Designed, built, and maintained scalable and reliable AI/ML infrastructure on AWS, including MLOps pipelines and data platforms,to support the full lifecycle of machine learning models from experimentation to production.

What’s in it for you

• Private medical and life insurance from day one.

• Professional growth budget for certifications and training.

• Flexible work schedule.

• Performance-based bonuses.