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Part Time Order Support Specialist with Dutch(from office)

Basic Information

Ref Number

Req_00157461

Last day to apply

18-May-2025

Primary Location

RO - Bucharest - AFI Park 3

Country

Romania

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Requirements


  • Advanced level of Dutch (B2-C1) and Medium level of English (B2)

  •  Availability for a part-time schedule, Monday - Friday, 10:00 - 18:00

  •  Previous interactive customer service experience

  •  Solutions driven with strong critical thinking skills

  •  Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer

  •  Innate desire to learn more about the product/service in order to better assist customers


Job description 

  • Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)

  •  Process orders, provide product information and troubleshoot basic equipment issues

  •  Confidently make product and service recommendations tailored to customers’ needs/wants

  •  Build professional relationships and rapport with customers in order to deliver exceptional customer experiences

  •  Consistently perform well within a fast-paced and constantly changing environment

  •  Contribute to a diverse team

  •  Have ability and willingness to tend to any other tasks as assigned


We offer:

  • Availability for working from the office in Bucharest

  • Stable job, in a multicultural fast-growing environment

  • Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  • Monthly meal tickets

  • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  • Private medical subscription coverage

  • Extra health benefits: special discounts for dental care and optical services with our partners

  • Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  • Gym subscription reimbursement, after the trial period

  • Free subscription to the Bookster virtual library

  • Dedicated psychologist available for free sessions (online or face to face)

  • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  • Paid training and international career opportunities

  • Multilingual exposure - improve your spoken and written language skills

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Additional Job Description

Our Dutch team is looking for new members!
Language Reference
Dutch
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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