About the Role

Our mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for the My TELUS website and mobile app. Our team is a critical contributor to achieving higher digital adoption, improved operational expenses, and enabling mobile or app centered customer experiences.

Our team includes a passionate group of strategists, UX and content designers, full stack developers, scrum masters, testers, product owners, and other digital experts.

Our customers are at the centre of what we do. Our goal is to empower them with the tools they need to manage their services effectively and seamlessly in My TELUS with confidence. 

The Content Producer (Manager/Writer) is an important member of the My TELUS Mobility Web and App Digital Experience team. You’ll be responsible for creating quality UX writing and microcopy, editing and building content that’s clear, relevant and aligns with our content and brand standards across web and app experiences.

You’ll work closely with our Content and Development teams as our main contact for content-related development requests in our Content Management System. You’ll ensure accuracy, consistency, quality assurance and help us identify areas for improvement. 

Not only will you help teams design great content, you’ll also get to lean on design, development, testing, analytics and marketing to create great content experiences end-to-end. 

Responsibilities

• Gather content requirements and information on incoming development

• Writing, proofreading, and editing content for TELUS assets

• Creating content that is thoughtful, consistent, accessible, and conveys the brand voice while shaping the product experience

• Managing content in our content management system (CMS), including: offers and promotions, competitive responses and personalization testing 

• Using data to help inform good content recommendations for our customers

• Contributing to the overall content practice culture by sharing learnings and knowledge with peers

• Working closely with content strategists, designers, marketing and product owners to create customer-driven experiences and support other TELUS content initiatives

Requirements

• 2+ years of UX writing/editing and content management experience

• Impeccable written and verbal communication skills

• Experience writing and editing high-quality copy under time constraints and pressure

• Detail-oriented, organized, and committed to using data to make content-related decisions to deliver a great customer experience

• Bachelor's degree required. Journalism, marketing, english and/or a related field preferred

• Familiarity with content management systems and editing tools. Experience with Contentful is a bonus.

• Curious mindset - passionate about continuous content iteration and enhancements

• Demonstrated experience in content optimization and delivering brand consistency 

• Able to gracefully receive and give feedback

• Familiarity with content best practices, meta data, and design principles

• Have a body of work that demonstrates a depth of skill of writing digital copy in English. French is a nice-to-have.

• Adept at working in a highly-collaborative, lean, agile environment

• Passionate about modern content practices and methodologies

• Knowledge of information architecture, content taxonomies, and design standards

• Highly detail-oriented and organized, with exceptional analytical skills

• Understand the importance of creating accessible content and how that applies to 

WCAG 2.0 AA principles

What’s in it for you:

• Private medical and life insurance from day one.

• Employee Stock Purchase Plan (ESPP).

• Budget for professional growth, including certifications.

• Schedule flexibility.

• Performance-based bonus.