Grundlæggende oplysninger
Ref Number
Req_00164157
Primary Location
CA - Home Office
Country
Canada
Job Type
Digital Solutions
Work Style
Remote, Hybrid
Beskrivelse og krav
Role Title: Manager, Agent Technology (Technology Manager)
Location: Remote, Canada (Ideally Pacific time zone)
Job Description:
We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline.
Responsibilities:
- Serve as a player-coach to develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies that enable other development teams.
- Lead the design and implementation of software solutions, adhering to best practices and coding standards.
- Collaborate with product managers and other stakeholders to understand requirements and translate them into technical specifications.
- Ensure the quality and reliability of the software through effective testing methodologies, including unit testing and automated testing platforms.
- Lead the release process for our main web application, including coordination and testing in multiple environments.
- Contribute to the growth of the engineering team by actively participating in the hiring process, conducting interviews, and providing valuable input.
- You’ll embody a growth mindset and apply it in your leadership style.
- You’ll mentor others to help grow their technical and interpersonal skills.
Qualifications:
- 9+ years of software engineering experience
- 2+ years of engineering leadership experience, including leading teams and developing individuals in their career
- Extensive experience in full-stack web development, including proficiency in JavaScript, Node.js, and the MEAN stack
- You’re excited to work with a diverse team made up of various backgrounds and skill sets, with experience managing global teams
- You have a desire to contribute sound recommendations and influence technical product decisions
- You’re comfortable making decisions for your team, considering all points of view, with minimal oversight
- Familiarity with CI/CD pipelines and experience with tools for continuous integration and deployment
- Knowledge of software testing methodologies, including unit testing and automated testing platforms.
- Ability to prioritize team engagement, retention, and satisfaction while identifying growth opportunities and fostering a culture of continuous improvement.
Additional Job Description
We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
