Learning & Communications, Language & Communication Facilitator - Pradera GT

Position overview:

As a Language & Communication Facilitator you deliver high-quality language level training to support English language pipeline creation for agent hires. You execute established training programs, ensuring consistency in delivery and high levels of participant engagement.

Key responsibilities:

• Manage the logistics in preparation of language training for internal team members and external candidates
• Deliver structured language training programs following established curriculum guidelines and methodologies
• Provide constructive feedback during the learning sessions
• Conduct language proficiency assessments and track participant progress
• Create training materials, including participant guides, e-learning modules, and job aids when required
• Report on participant progress and program effectiveness
• Maintain accurate training records and feedback documentation
• Support recruitment teams with language assessment activities

Requirements:

• Schedule flexibility

Core Competencies:

• Managing self development
• Embracing technology
• Focusing on customers
• Giving support

Functional competencies:

• Strong presentation and public speaking skills
• General knowledge of adult learning principles and facilitation techniques
• Ability to manage group dynamics and create inclusive learning environments
• Basic understanding of language assessment and feedback methods
• Ability to solve problems, analyzing possible solutions using precedents, technical experience and judgement

Qualifications:

• Teaching experience is desirable
• Bachelor's degree in Education, Linguistics,or related field
• C1/C2 oral and written English