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Digital Trust and Safety Analyst with Norwegian and English

Grundlæggende oplysninger

Referencenummer

Req_00042937

Sidste dag for ansøgning

31-Dec-2026

Primær placering

BG - Sofia - Infinity Tower

Land

Bulgarien

Arbejdsstil

Hybrid

Beskrivelse og krav

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Analyst with Norwegian and English, you will be a part of a great team and all together will:
  • Review user-generated back-office information to ensure compliance with established policies
  • Take prompt and appropriate action on information that violates guidelines or poses risks
  • Stay updated on internal policies to ensure accurate implementation
  • Identify and analyze patterns to proactively address potential risks
We’re looking for someone with:
  • High attention to detail 
  • Ability to defend decisions and provide context in thought process
  • Ability to identify patterns in behavior that can be leveraged for improved decision-making
  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work
  • Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required Qualifications:
  • Ability to process sensitive information 
  • Fluent in Norwegian
  • B2 or higher English language skill
  • Knowledge of pop culture, global events, and culture of the market(s) you are serving
In return, we will give you:
  • Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
  • 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
 
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 



About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Yderligere jobbeskrivelse

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!
Sprogreference
Norwegian

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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