The team at TELUS Digital is seeking a user-experience (UX) Design & AI Model Specialist to join a team of experts in charge of building and enhancing search experiments.

As a UX Design & AI Models Specialist, you will collaborate with our customer to understand user needs, conduct research, and design intuitive interfaces. This will include conceptualizing the UX based on a defined brief and verifying its feasibility with prototyping to ensure our community of crowdsourced raters are able to complete tasks to the highest quality standard.  Responsibilities involve translating customer requirements into user flows, wireframes, mockups, and prototypes, as well as iterating on designs based on engineering team feedback and acute knowledge of internal Guidelines concepts and customer’s philosophy.
In this role, you will be part of a team of Template Design Experts. By working together, you will ensure that all engineering needs are being met as well as ensuring maximum engagement from raters. Your acute knowledge in AI Models will allow our team to reach its full potential and deliver ahead of the curve when it comes to customer needs.

The ideal candidate should be solution-oriented, have a passion for user-centered design, and the ability to balance user needs with customer objectives. A strong understanding of AI and how data can improve it is key.

Responsibilities:

• Collaborate with cross-functional teams of Software Engineers & Project Managers to ensure their desired goals and timelines are met.

• Engage with client PgMs to understand detailed requirements & ensure the final visual design concepts and UX flows deliver the desired outcome & meet their vision.

• Conduct user research to make informed design decisions.

• Ability to interpret established guidelines/instructions and identify gaps that may impact quality of data to be harnessed– being mindful of how questions & guidelines are phrased to the survey takers & the impact of poorly structured questions may have on quality of data retrieved.

• Translate concepts into wireframes, mockups, and prototypes that promote intuitive user experiences.

• Drive UX consultations and initiatives, leading ideation sessions, demos, and presentations with customer stakeholders.

• Conduct usability testing and iterate on designs based on user/engineers feedback.

• Summarize findings from usability testing sessions, identify design problems, detail the impact of issues identified and propose solutions on how to fix them.

• Be passionate about resolving user pain points through clear guidelines and great design.

• Champion new ideas and drive the implementation of new features to support an excellent user experience.

• Understand workflow metrics that will be used to determine if the task design was successful.

• Be aware of policy nuances for each task type/workflow.

• Apply best AI enhancement practices based on your knowledge and industry evolution.

• Monitor industry trends and best practices in UX design and AI models.

Qualifications & Requirements:

• Bachelor's degree or equivalent practical experience.

• 3 years of experience in a client-facing role, translating customer needs and project requirements.

• Strong understanding of Agile Methodology

• Minimum of 2 years of experience effectively communicating feedback on guidelines & UX design to customer stakeholders.

• Strong understanding of user-centered design principles.

• At least 1 year of experience in AI Models processes and improvement methods.

• Experience of HTML, CSS, JSON and JavaScript preferred but not essential.