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Description and Requirements
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.
TELUS International, Inc operates in 24 different countries, including the US, with over 50,000 team members. And now we are launching our newest contact center site, in North Charleston to be specific! We're looking for great local talent to work in our exciting and engaging new site.
Position Overview:
As a Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.
Specific Responsibilities May Include:
Oversee and administer various training programs including recurrent and new hire training
Schedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectively
Work with Management team and clients to identify training needs, review training material and processes
Schedule and coordinate training for multiple, often times simultaneous, training sessions
Work with program/campaign trainers to help them develop effective classroom training skills
Participate on Human Resources and company committees
Implement recommended improvements
Participate in the agent level selection process by participating
Perform other duties as assigned including taking front line customer calls on a set schedule each month
Required Experience, Skills & Competencies:
Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)
Minimum 1+ years experience leading a team
Minimum 1+ year of call center experience
Strong proficiency in Google Workspace or Microsoft Office applications
Strong verbal/written skills and ability to articulate complex issues in an easy to understand manner
Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner
Excellent organizational and time management skills
Ability to effectively communicate with team members and managers of all levels
Ability to work independently in a dynamic fast paced atmosphere
Ability to maintain confidentiality
Flexibility to work various schedules in a 24/7 environment
High school diploma or equivalent
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
EEO Statement