Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role 

We are looking for an experienced Atlassian Administrator to support ongoing client engagements involving Jira, Jira Service Management, and Confluence.
This role focuses on hands-on administration, configuration, cleanup, and optimization of Atlassian tools in real-world enterprise and mid-market environments.

The ideal candidate has worked as a Jira Site Admin or Senior Jira Admin, is comfortable managing multiple projects and spaces, and can independently configure workflows, automations, and integrations to support business teams.

Key Responsibilities:

• Administer Jira as a Site Admin or Senior Project Admin
  

• Create and manage Jira projects (Software, Service Management, and Business projects)

• Configure and maintain:

• Workflows and workflow schemes

• Screens and screen schemes

• Issue types and custom fields

• Field configurations and permission schemes

• Build and maintain Jira automations to streamline team workflows

• Support and configure Advanced Roadmaps (plans, hierarchies, dependencies)

• Configure and administer Jira Service Management projects

• Set up request types, queues, SLAs, and customer portals

• Create automations and integrations between Jira Software and JSM

• Experience with Opsgenie (incident management, alerts, on-call schedules) is a strong plus

• Administer Confluence spaces and permissions

• Support page templates, space structure, and content organization

• Assist teams with best practices for Confluence usage and cleanup

• Perform Jira and Confluence cleanup and optimization activities:

• Removing unused fields, workflows, schemes, and projects

• Improving performance and usability

• Standardizing configurations where possible

• Support ongoing administration for multiple client environments

• Work with Atlassian Marketplace apps and plugins

• Assist with installation, configuration, upgrades, and basic troubleshooting

• Experience evaluating and recommending apps is a plus
  
  

Required Experience & Skills

• Hands-on experience as a Jira Administrator or Site Admin

• Strong practical knowledge of Jira configuration and administration

• Working experience with Jira Service Management

• Experience administering Confluence

• Comfortable working with multiple client environments

• Good communication skills and ability to work independently
  
  

Nice to Have 

• Experience with Atlassian site or Jira project migrations (Cloud-to-Cloud, Server/DC-to-Cloud)

• Exposure to data cleanup and migration tools

• Familiarity with enterprise Atlassian environments

• Atlassian certifications (ACP or similar) are a plus, but not mandatory