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Logo Telus International

Digital Trust and Safety Specialist with Hebrew and English in Sofia, Bulgaria

Basic Information

Ref Number

Req_00143498

Last day to apply

30-Nov-2024

Primary Location

RO - Bucharest - AFI Park 3

Additional Locations

BG - Sofia - TELUS Tower

Country

Romania

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

**Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.

**We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Hebrew and English you will: 

  • Review user-generated back-office information to ensure compliance with established policies 
  • Take prompt and appropriate action on information that violates guidelines or poses risks
  • Stay updated on internal policies to ensure accurate implementation
  • Identify and analyze patterns to proactively address potential risks
We are looking for someone with: 

  • Availability to work from office in Sofia, Bulgaria, in shifts 24/7, Monday-Sunday
  • High attention to detail
  • Comfortable processing sensitive information
  • Strong ability to defend decisions and provide context with logical reasoning
  • Ability to identify patterns in behavior to enhance decision-making
  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work
  • Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required Qualifications:

  • Fluent in Hebrew  
  • B2 or higher English language skills
We offer:

  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
  • Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

Additional Job Description

Are you ready for a new challenge? Apply now to join an amazing team!

Language Reference
Hebrew
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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