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Community Safety Representative with Azerbaijani

Basic Information

Ref Number

Req_00100984

Primary Location

TR - İzmir - Organize Sanayi Bölgesi

Country

Türkiye

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Specific Responsibilities May Include:

  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, explicit, profane and otherwise disturbing content

  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities

  • Stay updated on internal policies to ensure accurate implementation

  • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

  • Make suggestions for improving efficiency

  • Identify and analyze patterns to proactively address potential risks

Required Experience, Skills & Competencies:

  • Basic computer knowledge

  • Strong independent work ethic with the ability to self-manage

  • Fast learner and adaptable to constantly changing procedures

  • Social media savvy

  • Strong emotional intelligence and resilience

  • Sound coping, emotion regulation, and stress-management skills

  • Ability to to perform duties objectively, devoid of inherent biases or personal beliefs

  • Ability to identify patterns in behavior that can be leveraged for improved decision-making

  • Accurate and critical work attitude

  • Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks 

  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work

  • Ability to think critically and make quick decisions

  • Enthusiastic and proactive team player

  • Collaborative and has a growth mindset

  • Experience in community moderation is a plus

  • Professionalism and ability to work with diverse personalities

Required Qualifications:

  • High school diploma or equivalent

  • Ability to process sensitive information 

  • Fluent in Azerbaijani language

  • B2 or higher English language skill

  • Knowledge of pop culture, global events, and culture of the market(s) you are serving

Additional Job Description

The Social Media Compliance position is responsible for ensuring legal compliance and safety of content uploaded to a popular social media network for short-form videos. This position is a key role that serves as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content.

Note: All team members are expected to report to our onsite facility located at İzmir for all working hours, including the training period.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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