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Základní informace

Ref Number

Req_00161628

Primary Location

PH - Manila - McKinley Exchange CC

Additional Locations

PH - Manila - McKinley West

Country

Philippines

Work Style

On Site

Popis a požadavky

As a Business Process Excellence Lead you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance.  You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change.  You provide guidance and training to others.

  • Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement

  • Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization

  • Design streamlined, standardized, and scalable low to medium complexity business processes that leverage best practices and innovation solutions

  • Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains

  • Facilitate training and mentor yellow or green belt Lean Six Sigma projects to drive desirable business outcomes

  • Oversee smooth implementation of process improvement and measure its post-implementation results

  • Giving support, focusing on customers, embracing technology, managing self-development

  • N/A no people management accountabilities

  • Familiarity with process improvement methodologies, tools and technologies (Visio, LucidChart, statistical software…)

  • Strong analytical skills, with the ability to translate complex data into actionable insights

  • Ability to solve problems in straightforward situations; analyze possible solutions using technical experience, judgment and precedents 

  • Strong communication, interpersonal and senior stakeholder management skills

  • Expertise in project management methodologies and best practices


Minimum Requirements:

  • 1+ years of experience in process improvement 

  • Bachelor’s degree in Business, Engineering or related field

  • Yellow belt Lean Six Sigma certification is desirable

  • B2+ oral and written English 

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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