Location: Toronto, ON; Montreal, QC; Calgary, AB; Vancouver, BC

Job Title: Business Analyst/Sr. Business Analyst

About TELUS Digital

TELUS Digital (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

Position Overview:

Join our Performance and Planning team within Global Operations as a key contributor supporting one of TELUS Digital's largest and most strategic call center accounts. Reporting to the Manager of Business and Market Intelligence, you'll be instrumental in transforming raw data into actionable business insights that drive operational excellence and strategic decision-making.

In this dynamic role, as a senior team member, you'll serve as a trusted advisor to stakeholders, lead data and insight related projects and facilitate prioritization discussions. You'll harness the power of call center and customer data to uncover compelling insights, craft visually stunning dashboards, and revolutionize data delivery through intelligent automation and streamlined processing workflows.

Key Responsibilities:

• Develop and present insights and recommendations directly to senior leadership and executive stakeholders, focusing not just on the data itself but on the story and implications behind it.
• Identify and spearhead the development of innovative approaches to using data to extract insights to accelerate decision making
• Partner closely with business stakeholders to understand hypotheses and related data requirements
• Design and implement robust data solutions using GCP, BigQuery, Tableau, Looker, and Looker Studio to build scalable dashboards that transform complex data into actionable insights driving strategic decisions and operational excellence
• Lead cross-functional data initiatives from conception to deployment, managing timelines, resources, and stakeholder expectations
• Mentor junior team members on analytics best practices, SQL optimization, and dashboard design
• Explore and implement AI/ML solutions for predictive analytics, forecasting, and process automation (e.g., using Vertex AI, AutoML, or similar tools)

Education & Experience

• Bachelor's degree in Computer Engineering, Computer Science, Data Science, or related technical field
• 5-10 year leading projects in business intelligence or similar role
• 5-10 years advanced SQL/PL-SQL experience (CTEs, window functions, query optimization) with BigQuery and Dataflow for data pipeline engineering"
• 5-10 years of dashboard and visualization mastery using Tableau, Looker, and Looker Studio

Leadership, Strategy & Core Competencies

• Exceptional communication skills with fluency in English (written and verbal)
• Superior organizational abilities with proven capacity to manage multiple priorities and tight deadlines
• Management of complex data projects
• Outstanding interpersonal skills enabling effective collaboration across diverse, cross-functional teams
• Self-motivated achiever capable of working independently while contributing meaningfully to high-performing teams
• Experience translating business problems into technical solutions and data strategies

Technical Skills:

• Experience with data modeling, ETL/ELT processes, and data warehouse architecture
• Proven track record leading end-to-end analytics projects with measurable business impact
• Experience writing SQL queries & Tableau (Mandate Skill)
• Experience building tools that leverage AI to help business stakeholder analyze data and provide insights

Preferred Qualifications (Great-to-Haves):

• Certifications: GCP, BigQuery, Tableau, Looker, Looker Studio
• Experience with Python or R for advanced analytics and automation
• Familiarity with AI/ML concepts and tools (Vertex AI, BigQuery ML, Google Colab or similar platforms)
• Experience in call center operations, workforce management, or customer experience analytics

Work Locations

• Flexible global opportunities available: Canada: Toronto, Vancouver, Calgary, Edmonton, Montreal