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Airline operations Support Specialist (Fr-Eng)

Basic Information

Ref Number

Req_00155230

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Country

El Salvador

Work Style

On Site

Description and Requirements

Job Summary:

We are looking for  an Airline Operations Support Specialist to provide exceptional customer service for a leading airline. This role requires fluency in English, French, and Spanish, enabling you to assist a diverse range of passengers with inquiries, reservations, flight changes, and general support. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

  • Provide customer support via phone, email, and chat regarding flight reservations, cancellations, baggage policies, and general inquiries in English, French, and Spanish.

  • Assist passengers with rebooking, refunds, and travel disruptions while ensuring a positive customer experience.

  • Coordinate with internal teams, airport staff, and airline representatives to resolve passenger concerns efficiently.

  • Maintain accurate records of customer interactions and process necessary documentation as per airline policies.

  • Stay updated on airline policies, industry regulations, and travel restrictions to provide accurate information.

  • Handle escalations professionally, ensuring timely resolution and customer satisfaction.

  • Uphold safety, security, and service standards in accordance with airline regulations.

Requirements:

  • Education: High school diploma or equivalent 

  • Experience: Previous experience in customer service, preferably in the airline or travel industry.

  • Languages: Fluency in English, French, and a Spanish is required.

  • Skills:

    • Strong problem-solving and multitasking abilities.

    • Proficiency in airline reservation systems

    • Ability to remain calm under pressure and handle difficult situations with professionalism.

  • Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and benefits package.

  • Career growth opportunities in the airline industry.

  • Dynamic and inclusive work environment.

  • Employee travel perks and discounts.

If you have a passion for customer service and want to be part of a team supporting a top airline, we encourage you to apply today!

Additional Job Description

We are looking for an Airline Operations Support Specialist to provide exceptional customer service for a leading airline. This role requires fluency in English, French, and Spanish, enabling you to assist a diverse range of passengers with inquiries, reservations, flight changes, and general support. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Language Reference
English
French
Spanish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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