Position overview

As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Key responsibilities

• Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients

• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality

• Ensure proper resource allocation and cost management across the designated accounts

• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills

• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams 

• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts

Core competencies

• Giving support, focusing on customers, embracing technology, managing self-development

Functional competencies

• In-depth knowledge of WFM processes and best practices

• Ability to lead others to resolve complex problems, using sophisticated analytical thought to exercise thought and identify innovative solutions

• Strong stakeholder/ client management skills

• Knowledge of resource/ budget creations and execution

Qualifications

• 5+ years of progressive experience in Workforce Management

• COPC knowledge is preferred

• Bachelor’s degree or equivalent

• CEFR B2 oral and written English

• Availability to travel

We offer:

• Stable job, in a multicultural fast-growing environment 

• Monthly meal tickets

• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

• Private medical subscription coverage

• Extra health benefits: special discounts for dental care and optical services with our partners

• Reimbursement for your public transportation subscription, after the trial period (if you work from office)

• Gym subscription reimbursement, after the trial period

• Transportation vouchers for late shifts (if you work from office)

• Free subscription to the Bookster virtual library

• Dedicated psychologist available for free sessions (online or face to face)

• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

• Paid training and international career opportunities

• Multilingual exposure - improve your spoken and written language skills 

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long