Basic Information
Ref Number
Primary Location
Additional Locations
Država
Job Type
Work Style
Description and Requirements
Wellness Advisor - TELUS Digital Central America
This position is available in El Salvador and Guatemala
The Wellness Advisor role is responsible for providing counseling and guidance to a team of social media content moderators. Wellness advisors help develop and implement resiliency programs aimed at providing access to wellness support and ongoing coaching for our team members. The Wellness Advisor will provide specific guidance to the interviewers to inform candidates of the scope of work that will be performed.
Main Responsibilities:
Provide personal and group consultation and counseling
Provide Psycho-diagnosis of the team members
Develop strategies for preventative treatment
Facilitate wellness workshops and seminars
Schedule follow up consultations with team members
Handle complex cases and escalate when necessary
Prepare regular reports
Handle all issues with utmost discretion and confidentiality
Partner with the Human Resources department when necessary
Perform other duties as assigned
Skills:
Proactive, having the ability to develop and execute ideas independently
Strong analytical skills
Ability to identify symptoms of stress and anxiety in team members and take appropriate action
Confidence in owning their decisions
Solution driven with strong critical thinking skills
Excellent organizational, interpersonal, and time management skills
Ability to effectively communicate with team members and managers of all levels
Ability to maintain confidentiality
Teamwork
Open to feedback
Leadership skills
Knowledge:
English - B2: Required
Oral and written comprehension.
Appropriate use of language
Customer Service - Advanced
Clinical background - Required
Brief therapy Oriented- Required
Understanding of Content Moderation - Desirable
Studies & Experience:
Degree in clinical psychology - Mandatory
2 years of experience in individual and group psychology techniques - Required
Proper certification and license to practice as an active Clinical Psychologist - Mandatory
Completed the position-specific required course from the Learning Multiverse Fundamentals - Mandatory
If you have questions or comments about this open position write to:
tica_stepup_recruitment@telusinternational.com
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Additional Job Description
The Wellness Advisor role is responsible for providing counseling and guidance to a team of social media content moderators. Wellness advisors help develop and implement resiliency programs aimed at providing access to wellness support and ongoing coaching for our team members. The Wellness Advisor will provide specific guidance to the interviewers to inform candidates of the scope of work that will be performed.
EEO Statement
