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WFM Reporting Analyst (Urgent Hiring)

Basic Information

Ref Number

Req_00162140

Primary Location

PH - Manila - Discovery

Država

Philippines

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

  • Verint and Google Sheets Experience
  • Workforce Experience is preferred
  • Data Analytics
  • Input on assessment and planning activities
  • Solution building
  • Risk assessment/mitigation (manual/automated)
  • Functional unit testing
  • Analytical Skills
  • Extracting and gathering data from sources and processing them into consumable outputs based on requirements
  • Documentation of process and creation of user guides
  • Provides support and assists in troubleshooting and resolving issues reported or flagged by end-users
  • Escalates any data or tool-related issues to the proper channel as needed
  • Continuous alignment to program/account reporting scope
  • Attends training required to ensure his/her continuous learning & development

Additional Job Description

The Reporting Analyst is responsible for building reporting dashboards, and leads, or takes part in projects that may require development.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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