As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Key responsibilities

• Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients

• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality

• Ensure proper resource allocation and cost management across the designated accounts

• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills

• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams 

• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts

• Giving support, focusing on customers, embracing technology, managing self-development

Functional competencies

• In-depth knowledge of WFM processes and best practices

• Ability to lead other to resolve complex problems, using sophisticated analytical thought to exercise thought and identify innovative solutions

• Strong stakeholder/ client management skills

• Knowledge of resource/ budget creations and execution

Qualifications

• 5+ years of progressive experience in Workforce Management

• Bachelor’s degree or equivalent

• CEFR B2 oral and written English