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Trainer (m/f/d) in Leipzig

Basic Information

Ref Number

Req_00144877

Primary Location

DE - Leipzig - LPZ

Država

Germany

Work Style

On Site

Description and Requirements

Are you passionate about training and development? Do you enjoy empowering others and helping them reach their full potential? If you're a proactive and motivated individual with a flair for communication, join our team as a Trainer (m/f/d) in Leipzig and play a vital role in shaping the future of our workforce!


Job Description:

  • Creating content for trainings and provide training to new team members

  • Creating and delivering trainings based on identified areas of opportunity

  • Creating and delivering refresher training to the teams on an ongoing basis

  • Complying with the team KPIs and keeping client communication with excellent feedback from internal and external stakeholders.

  • Visiting the respective office on demand where there is a business need.

  • Quality Monitoring and follow up coach for agents when needed

  • Providing reports on trainings and additional tasks


Requirements:

  • Excellent communication and facilitation skills in English

  • Enthusiasm and joy in training and motivating new and current employees

  • Proficiency in adult education or initial experience as a trainer preferable

  • Structured, organized and responsible working approach

  • Flexibility to keep up with the project speed and openness to new requirements

  • Excellent software understanding and skills - Google Workspace and Excel, Internet literacy

  • Ability to work with constructive feedback and willingness to improve. 


Documents Required:

  • A cover letter explaining your motivation and expectations for the role

  • An extended Curriculum Vitae

  • Proof of qualifications, such as certificates and references


Join our team and apply now!

Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.


About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Additional Job Description

Are you passionate about training and development? Do you enjoy empowering others and helping them reach their full potential? If you're a proactive and motivated individual with a flair for communication, join our team as a Trainer (m/f/d) in Leipzig and play a vital role in shaping the future of our workforce!

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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