Basic Information
Ref Number
Req_00162768
Primary Location
IE - Ballina - Emmett
Additional Locations
IE - Cork - Campus One, IE - Dublin - Point Village
Država
Ireland
Job Type
Support Positions
Work Style
Hybrid
Description and Requirements
The successful candidate will be highly experienced as a Senior Quality Manager and will be responsible for managing and evolving a quality model to support program performance, while leading a large quality team. This is a prominent customer-facing role requiring a deep commitment to customer satisfaction, partnership and collaboration
RESPONSIBILITIES
- Lead the strategic direction operations for the quality department for a large, highly strategic global program
- Lead and develop a team of multi-cultural quality professionals to ensure the delivery of quality metrics that align to customer requirements and business objectives
- Develop and own solutions to establish efficient and effective quality processes and streamline existing processes
- Participate and lead in the development of new quality processes and quality tools
- Consistent and focused analysis and reporting of program progress, trends and achievements
- Proactively monitor progress and risks, resolve issues and initiate corrective action as appropriate
- Customer facing from a quality and learning perspective - interacting, communicating and partnering in meetings written communication or any other formats as needed
- Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies
- Ensure the necessary support, interventions and education are in place to enable our global team of raters to deliver best results in line with program quality metrics
- Responsible for the quality teams performance appraisals and team development
- Interviewing, hiring ensuring team members are inducted and trained to a high standard
- Travel will be required periodically
ESSENTIAL SKILLS
- 5+ years experience in Team leadership and customer-facing experience
- 3+ years experience as a Quality Manager or Operations Manager with large teams essential
- 1+ year experience in Human Relevance rating is preferred
- Bachelor’s degree in related field or equivalent work experience
- Experience working in a fast-paced, customer-focused environment essential
- Excellent leadership, interpersonal and listening skills
- Excellent written and verbal communication skills and excellent presentation skills
- A track record of partnering, internally and externally, in the development, implementation and adoption of quality programs
- Planning and project management skills
- Strong data analysis skills The ability to find ways of solving or pre-empting problems
- The ability to adjust to frequent change with a high degree of initiative and drive
If this opportunity sounds appealing to you, apply now!
*Only shortlisted candidates will be contacted/interviewed.
*Kindly attach an updated Copy of your CV in English.
ABOUT US
AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-DNI
#LI-DNI
Additional Job Description
TELUS Digital AI Data Solutions is looking for Senior Quality Manager to join our team in Ireland!
| Language Reference |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
