Basic Information

Ref Number

Req_00143036

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Additional Locations

GT - Quetzaltenango - Xela, GT - Guatemala - Torre Pradera, SV - Antiguo Cuscatlan - Torre Emblema, SV - Santa Tecla - Plaza Merliot

Država

El Salvador

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***


Senior Finance Systems Financial Analyst - El Salvador & Guatemala



 

Position overview:

This role is part of the Finance Data and Systems Team within the Finance Department.  Finance Systems Analyst IV  is responsible for identifying, assessing, and leading various process and technology improvement initiatives with a focus on business process continuous improvement. This role will work closely with Finance and cross-functional teams from global business units and IT to execute finance transformation projects. The ideal candidate will be a critical thinker capable of translating business requirements into best practice business processes that align with the Finance function's strategic transformation vision.


Key responsibilities:

  • Serve as a key member of finance project teams, working with cross-functional business partners to analyze, design, and implement end-to-end finance process solutions that enhance standardization, efficiency, and compliance with local statutory government regulations

  • Drive cross-functional stakeholder alignment for solution design, ensuring holistic documentation for each initiative

  • Conduct process walkthroughs and partner with change management to enhance business understanding, ensure consistent messaging, and drive successful adoption of solutions

  • Advocate for global process standardization and best practices, offering recommendations and assessing the impacts of necessary deviations

  • Analyze and document end-to-end finance processes, benchmarking against industry standards to identify inefficiencies and implement improvements

  • Conduct detailed change impact assessments, track business readiness, and coordinate risks/issues with project management

  • Develop and maintain training materials, identify training needs, and provide targeted training to end-users and team members

  • Document comprehensive requirements and key processes, including current state, change impacts, trainings, and cut-over

  • Manage end-to-end testing processes, including requirements reviews, test script preparation, and data input for analytics and configuration

  • Create and maintain comprehensive documentation of Finance information systems, including detailed flowcharts and process maps for existing and proposed processes

  • Drive process improvements and change initiatives, collaborating with process owners to identify, implement, and track actions that enhance quality, efficiency, and customer satisfaction

  • Manage project controls, prioritization, and planning, including transformation readiness activities and steering committee presentations

  • Obtain current data/metrics and perform detailed analysis to identify opportunities for improvement

  • Lead all aspects of the project lifecycle over all phases (define, measure and audit, analyze, improve, change management and control)

  • Raise awareness of internal controls within the organization and align with strategic goals

  • Utilize and optimize ERP systems, ensuring proper documentation of functionalities and integrations


Requirements & Core competencies:

  • Schedule Flexibility - Required 

  • Availability to work on site - Required

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Functional competencies:

  • English B2 or above - Required

    • Oral and written comprehension.

    • Appropriate use of language.

  • Experience in finance transformation projects

  • Ability to engage confidently with senior-level managers/executives, build strong relationships with key stakeholders

  • Expertise in process design, reengineering, and comprehensive documentation, including flowcharts and process maps

  • Strong financial, analytical, and data proficiency abilities

  • Highly organized, motivated, and a driven self-starter with the ability to work both independently and as part of a high-performing team

  • Knowledge of change management methodologies and tools

  • Strong project management skills with the ability to handle multiple priorities and deadlines

  • Analytical and problem-solving mindset to address business challenges

  • Familiarity with Agile and other project management methodologies

  • Proven ability to rationalize global requirements and create standards vs. gaps proposals

  • Strong understanding of ERP systems, their functionalities, and best practices for optimization

Qualifications:

  • Degree in Business, Finance, Accounting, Organizational Development, Communications or related field

  • 3-7 years of experience as a business analyst with knowledge of accounting and finance best practices

  • Excellent knowledge of Microsoft Excel (financial modeling).

  • Specialized training in Workday Finance / HCM ERP, Adaptive Insights, Zuora, and change management - Preferred

  • Finance consulting experience - Preferred

  • Experience in one or more of the following process areas: Contract to Cash, Source to Pay, Record to Report, Plan to Perform, Treasury - Preferred

  • Experience in global finance transformation projects, particularly in standardizing processes across multiple regions - Preferred

  • Certification in project management or change management methodologies - Preferred

  • Relevant professional certifications such as CPA, CISA, CMA, Workday Certifications - Preferred


 

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

This role is part of the Finance Data and Systems Team within the Finance Department.  Finance Systems Analyst IV  is responsible for identifying, assessing, and leading various process and technology improvement initiatives with a focus on business process continuous improvement. This role will work closely with Finance and cross-functional teams from global business units and IT to execute finance transformation projects. The ideal candidate will be a critical thinker capable of translating business requirements into best practice business processes that align with the Finance function's strategic transformation vision.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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