Do you understand the intricacies of business operations, call center KPIs, and employee motivation? Are these more than just buzzwords to you? If so, we have the perfect opportunity!

What we offer:

• Collaboration with leading business partners
• The opportunity to develop and co-create an exciting new project
• Access to internal training and professional development opportunities
• Clear career growth within an international company
• A modern workspace in the prestigious Olivia Business Center
• Complimentary fruit, beverages, and private medical care
• Access to MultiSport, Multilife, and Multicafeteria programs
• Allowance for the purchase of glasses

Key responsibilities:

• Provide mentorship, guidance, and development support to your team
• Lead the team through an exciting transition, building skills in sales, problem-solving, critical thinking, and technical expertise
• Set team goals and work collaboratively on strategies to drive results
• Identify actionable insights, suggest recommendations, and communicate effectively to influence team strategies
• Oversee daily operations, ensuring consistent quality and productivity across all channels to maximize value for advertisers
• Ensure performance meets the required service level metrics
• Adapt swiftly to changes in workflows, procedures, and product features

What we expect:

• 3+ years of experience in customer service, ideally in sales or technical areas
• Fluency in Russian and strong proficiency in English (both written and spoken)
• Ability to identify training needs and contribute to program development
• Strong organizational skills with exceptional attention to detail
• Proven experience in team management within a call center environment
• Ability to multitask and prioritize effectively