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Ride Sharing Services Customer Experience Specialist

Basic Information

Ref Number

Req_00155724

Primary Location

GT - Guatemala - Torre Pradera

Država

Guatemala

Description and Requirements

About the role

We are seeking a dynamic and customer-focused Customer Experience Specialist to join our CX team environment. This role focuses on delivering exceptional support through meaningful customer interactions, requiring strong verbal and written communication skills, empathetic listening, and the ability to provide comprehensive solutions. The ideal candidate thrives in fast-paced settings, excels at building customer relationships, and consistently ensures positive experiences that enhance customer satisfaction and loyalty. Your expertise in understanding customer needs, resolving complex inquiries, and maintaining high service standards will be crucial in creating seamless customer journeys and fostering long-term relationships.


Key Responsibilities

  • Manage inbound calls, chats and/or emails, providing efficient and friendly customer service in English.

  • Resolve order and delivery challenges with a customer-centric approach.

  • Utilize active listening skills to understand and address customer needs effectively.

  • Collaborate with team members to optimize the delivery process.

  • Maintain up-to-date knowledge of products, services, and company policies.

  • Document customer interactions accurately for quality assurance.

  • Achieve performance metrics related to interaction handling and customer satisfaction.

  • Contribute to the development of best practices in customer service.

  • Participate in ongoing training to enhance customer service.


Requirements

  • Experience: 6+ months of experience in customer service (required).

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and develop your expertise in customer service and sales while providing exceptional support to drive client satisfaction and business growth!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

Additional Job Description

We are seeking a dynamic and customer-focused Customer Experience Specialist to join our CX team environment. This role focuses on delivering exceptional support through meaningful customer interactions, requiring strong verbal and written communication skills, empathetic listening, and the ability to provide comprehensive solutions. The ideal candidate thrives in fast-paced settings, excels at building customer relationships, and consistently ensures positive experiences that enhance customer satisfaction and loyalty. Your expertise in understanding customer needs, resolving complex inquiries, and maintaining high service standards will be crucial in creating seamless customer journeys and fostering long-term relationships.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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