Venue Details:- Gate no-1 YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi

            Walk-In Date:22nd Feb 2025

            Timing: 10 PM-4 PM 

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

• 0-5 years of experience in International Technical Support (Voice) .
• Excellent communication skills
• Knowldge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should be comfortable working in 24*7 Working Environment
• Graduation not required
• Rotational shifts & Rotational week offs.
• Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Perks and benefits

• Medicare Facilities.
• Salary ranges from 3.2 to 5 LPA.
• Both side cab facilities.