Work Location: Onsite location in San Diego, CA

Work Schedule: Mon - Fri 8 hours per day

Job Status: Full-time, Temporary

Start Date: 12/01/2025

Rate: $38.00/hour

Position Description:

As a Lead Moderator, you will be responsible for overseeing moderation tasks and ensuring the quality of data collection, as well as ensuring that data collection is conducted in accordance with the provided study protocols. You will lead a team of moderators and report directly to our Project Managers and Project Coordinators. 

Main Responsibilities:

• Oversee all data collection sessions

• Help resolve issues moderators may face

• Client communication and update client reports

• Provide daily updates to the Project manager

• Ensure all recordings are done per project guidelines and upload the data.

• Represent and promote the TELUS AI brand.

Requirements:

• Technical/troubleshooting skills; address basic problems with launching apps and uploading data.

• 1-2 years of leadership experience. 

• Familiarity with iOS. 

• Current iPhone users, earlier phone versions are ok. 

• Experience of using iPad

• Familiarity with using smart home devices.

• Experience with progress tracking and reporting, comfortable with Excel, Numbers or Sheets.

• Able to commit to a weekly schedule for the duration of the project

• Ability to interact professionally with project participants.

• Very organized, self-driven and able to work independently.

• Experience in data collection projects is a plus

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description, and therefore neither the percentage of time devoted to the various tasks nor the required qualifications can be guaranteed to match those of any given incumbent.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.  

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.