Basic Information
Ref Number
Req_00144544
Primary Location
ZA - Cape Town - Woodstock
Država
South Africa
Job Type
Support Positions
Work Style
On Site
Description and Requirements
Team Management: Lead and mentor a team of HR professionals, ensuring that high standards of performance are maintained
Employee Relations: Handle complex employee relations issues, provide guidance to HR staff on resolving conflicts, and ensure a positive work environment.
Onboarding: Oversee the onboarding of new employees
Performance Management: Develop and manage performance appraisal systems to promote high performance
Policy Development and Compliance: Ensure HR policies are up to date, compliant with local regulations, and aligned with best practices
Training and Development: Implement training programs to enhance employee skills and career development
Compensation and Benefits: Manage compensation structures and benefits programs, ensuring they are competitive and aligned with company objectives
Data and Reporting: Utilize HR metrics and analytics to inform strategic decisions. Prepare reports and presentations for senior management
Change Management: Lead HR-related change initiatives and support the organization through transitions
Policy Development: Developing and implementing HR policies and procedures to ensure compliance and effectiveness.
Qualifications:
Bachelor’s degree in Human Resources, Business Administration, or related field
At least 5-7 years of experience in HR management, preferably in a technology or telecommunications environment.
Strong leadership and team management skills.
Extensive knowledge of labor laws and HR best practices.
Excellent communication and interpersonal skills.
Proven ability to handle confidential information with discretion.
Strong problem-solving and decision-making abilities.
Proficiency in HR software and Google Suite preferable
Desired Attributes:
Proactive approach.
High level of emotional intelligence.
Ability to drive a positive organizational culture.
Adaptability and flexibility
Additional Job Description
The HR Manager at Telus Digital Cape Town will be responsible for overseeing HR functions and aligning HR initiatives and programs with the company's strategic objectives. This role involves managing a team of HR professionals and working closely with senior management to ensure the effective and efficient delivery of HR services
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
