HR Operations Manager

Location: Cork (Hybrid role)

Position Overview and Functional Responsibilities:

Under the direction of the HR Director, as the HR Operations Manager you will play a pivotal role in overseeing and optimising our human resources functions. You will be responsible for managing the day-to-day HR operations, ensuring compliance with Irish labour laws, and fostering a positive and productive work environment for our team members

Key Responsibilities and Competencies:

• HR Operations Management:

• Oversee all aspects of HR operations, including onboarding, employee relations, performance management, Succession planning, Retention and offboarding.

• Develop and implement HR policies and procedures in accordance with Irish labour laws and industry best practices.

• Manage employee records, payroll, and benefits administration to ensure accuracy and compliance.

• Collaborate with cross-functional teams to address HR-related issues and provide guidance on HR matters.

• Ensure regular review and follow up of relevant reports 

• Lead a team of HR professionals

Compliance:

• Stay updated on Irish labour laws and regulations, ensuring full compliance within the organisation.

• Ensure Management of Annual Leave in line with Irish Legislation 

• Utilise your experience with the Workplace Relations Commission (WRC) to handle employee grievances, disputes, and investigations effectively.

• Maintain accurate records and documentation related to any WRC cases and other compliance matters.

Problem-Solving and Decision-Making:

• Proven ability to analyse complex HR issues, develop innovative solutions, and make informed decisions.

• Effective problem-solving skills to address employee relations issues and HR challenges.

Change Management:

• Experience in leading and managing organisational change, including mergers, acquisitions, and restructuring efforts.

• Adaptability and the ability to guide employees through transitions.

Communication and Interpersonal Skills:

• Excellent communication skills, both written and verbal, with the ability to interact with employees at all levels of the organisation.

• Strong negotiation and conflict resolution skills.

• The ability to build and maintain positive working relationships with employees, management, and external stakeholders.

Leadership and Management Skills:

• Exceptional leadership qualities with the ability to mentor, coach, and manage HR teams effectively.

• Demonstrated ability to lead and inspire teams, resolve conflicts, and make critical decisions.

• Ensure Team Member Engagement is the forefront of all duties

• Experience in managing HR budgets and resources efficiently.

Qualifications:

• At least 3-5 years of experience in a HR leadership or supervisory capacity, demonstrating leadership and people management skills.

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.

• Proven experience as a HR Operations Manager, with a strong background in HR compliance, WRC, and Irish labour laws, stakeholder management.

• Knowledge of BPO industry dynamics and HR best practices.

• Exceptional interpersonal, communication, and leadership skills.

• CIPD Qualification & CIPD Membership - desirable

• Proficiency in HR software and tools, including HRIS, Workday experience preferable.

• Strong problem-solving and conflict resolution abilities.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong organisational and project management skills.

• Strong commitment to maintaining the highest ethical standards and ensuring compliance with all relevant laws and regulations.

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values: We passionately put our customers and communities first We embrace change and innovate courageously We grow together through spirited teamwork 

At TELUS Digital Ireland, we are committed to diversity and equitable access to employment opportunities based on ability.