Basic Information
Ref Number
Req_00155037
Primary Location
SV - Antiguo Cuscatlan - Torre Emblema
Država
El Salvador
Description and Requirements
We are seeking a Fintech Specialist (English) to provide exceptional customer support for our fintech products and services. This role involves assisting customers with inquiries, troubleshooting technical issues, and guiding them through various fintech platforms such as digital wallets, mobile banking, payment processing, and other financial technologies. The ideal candidate will have strong technical skills, a customer-first attitude, and a passion for financial technology solutions.
Key Responsibilities:
Provide customer support for fintech products, including digital wallets, online payments, mobile banking, and other related services.
Troubleshoot and resolve technical issues customers experience with fintech platforms, offering clear guidance and solutions.
Assist customers with account management, transaction inquiries, and security concerns related to fintech services.
Educate customers on how to use fintech products and services, ensuring they maximize the benefits of these tools.
Collaborate with internal teams to resolve complex technical issues and improve the customer experience.
Stay up to date with the latest trends in fintech, new product features, and regulatory changes in the financial sector.
Maintain accurate records of customer interactions, issues, and resolutions in the company’s customer management system.
Provide proactive solutions to enhance customer satisfaction and improve service delivery.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, fintech, or financial services is preferred.
Languages: Fluency in English is required.
Skills:
Strong technical aptitude and ability to troubleshoot fintech platforms and digital financial tools.
Excellent communication skills, both written and verbal, to explain complex technical information clearly to customers.
Proficiency in customer service software, fintech platforms, and Microsoft Office Suite.
Strong problem-solving skills and ability to work efficiently in a fast-paced environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and development in the rapidly evolving fintech industry.
A dynamic, inclusive work environment.
Professional development programs and certifications in fintech.
If you are passionate about financial technology and have a strong background in customer service, apply today to join our team and help our customers navigate the world of fintech!
Additional Job Description
We are seeking a Fintech Specialist (English) to provide exceptional customer support for our fintech products and services. This role involves assisting customers with inquiries, troubleshooting technical issues, and guiding them through various fintech platforms such as digital wallets, mobile banking, payment processing, and other financial technologies. The ideal candidate will have strong technical skills, a customer-first attitude, and a passion for financial technology solutions.
| Language Reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
