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Excellent Opportunity for Back Office Process

Basic Information

Ref Number

Req_00144677

Last day to apply

31-Jan-2025

Primary Location

IN - Noida 54 - NSEZ

Država

India

Job Type

Business Process Outsourcing

Work Style

On Site

Salary range

2.95 to 3.45 LPA

Description and Requirements

Agent Skill Requirement. The operations Customer Service Representatives (CSR) main
objective is to efficiently provide high quality and accurate resolutions to Customers
under stipulated policies and procedures, by offering support and answering inquiries via
Chat and Email.
Role and Main Responsibilities

  • Provide Customer service.
  • Answer incoming Chats and Email.
  • Contact Customers, vendors, partners, or any other party when required.
  • Listen to and identify the root cause of a case, interact with the Customer on
Chat and/or Email, and resolve the problem accordingly.
  • Meet established individual and team performance targets, which include
Customer service, productivity, quality standards, and any other the
business deems necessary.
  • Maintain adequate proficiency in Products and platforms supported.
  • Read and ensure understanding of new or actualized policies, procedures,
and Products.
  • Communicate with the team leader, team members, and other teams
regarding problems, solutions, and trends.
  • Keep account information confidential, protect it from unauthorized use,
ensure it remains in the account area only (use of pen-drives, removable
drives, printed material, and other means of storing and distributing
information is strictly prohibited).

Preferred Candidate Profile:-
  • Fresher and Experienced both can apply(Experience upto 2 years)
  • Graduates can only apply.
  • Excellent communication skills.
  • Rotational shifts & Rotational week offs.

Perks and Benefits

1. Pick and Drop facilities.
2. Medicare Facility(free online consultation with Doc)

Additional Job Description

Customer Service Profile(Email Process)

Agent Skill Requirement. The operations Customer Service Representatives (CSR) main
objective is to efficiently provide high quality and accurate resolutions to Customers
under stipulated policies and procedures, by offering support and answering inquiries via
Chat and Email.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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